Deya Galal Fargali
A self starter, with varied types of experiences
Heliopolis, Cairo, EgyptWork Experience
Operations OfficerFull Time
Al-Masria Universal Airlines
Mar 2018 - Present -7 yrs, 4 months
Egypt , Cairo
- Job Details:Prepare and revise the Airline's Operations and Training manuals. Deal directly with IATA and represent the Airline during all IATA's inspections and testing procedures. Train fresh candidates and help enforce the Company's Policy
Export SpecialistFull Time
- Job Details:Market study .. Finding potential buyers .. keeping track of local export laws and regulations .. Keeping track of buyers county import laws and regulations .. keeping track of currency rates and its effect of overall profits .. reading local and global trends and changes in local and overseas customers / vendors and suppliers buying capabilities .. booking containers with logistics providers and land transport providers as well as shipping vessels for the final export .. processing shipping documents for "Letters of Credit" L/Cs and/or "Cash Against Documents" .. follow up with buyers to ensure satisfaction upon reception of my goods .. negotiate and find solutions for buyer complaints.
Travel Advisor / Customer Service RepresentativeFull Time
Teleperformance Egypt / Expedia.ca account
Mar 2011 - Jul 2014 -3 yrs, 4 months
Egypt , Cairo
- Job Details:Handling online bookings, Hotel reservations, Airline ticketing, In-bound sales, car rentals, vacation packages and various other attractions as well as making changes to these reservations and solve client's problems and provide solutions. Solving an abundance of customer problems in daily bases
Export SpecialistFull Time
Cosmopolitan Intl. Trading
May 2002 - Dec 2011 -9 yrs, 7 months
Egypt , Cairo
- Job Details:Market study .. Finding potential buyers .. keeping track of local export laws and regulations .. Keeping track of buyers county import laws and regulations .. keeping track of currency rates and its effect of overall profits .. reading local and global trends and changes in local and overseas customers / vendors and suppliers buying capabilities .. booking containers with logistics providers and land transport providers as well as shipping vessels for the final export .. processing shipping documents for "Letters of Credit" L/Cs and/or "Cash Against Documents" .. follow up with buyers to ensure satisfaction upon reception of my goods .. negotiate and find solutions for buyer complaints.
Education
High School - Thanaweya Amma
The Cairo Academy of ArtsJan 1991
Vocational in Aviation Science
North American Institute of AviationJan 1981 - Jan 1986 - 5 yr
Achievements
There is no more achievement than raising and supporting a family. I worked very hard all my life to achieve that.
Skills
Languages
Arabic
FluentEnglish
FluentFrench
IntermediateGerman
Beginner
Training & Certifications
Travel advisor’s training
Travel Industry Council of Ontario, Canada (TICO)·2017ICDL
MicrosSoft·2007