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Deya Galal Fargali

A self starter, with varied types of experiences

Heliopolis, Cairo, Egypt

Work Experience

  • Operations OfficerFull Time

    Al-Masria Universal Airlines

    Mar 2018 - Present -7 yrs, 4 months

    Egypt , Cairo

    • Job Details:Prepare and revise the Airline's Operations and Training manuals. Deal directly with IATA and represent the Airline during all IATA's inspections and testing procedures. Train fresh candidates and help enforce the Company's Policy
  • Export SpecialistFull Time

    Alfa Food

    Jun 2014 - Feb 2018 -3 yrs, 8 months

    Egypt , Cairo

    • Job Details:Market study .. Finding potential buyers .. keeping track of local export laws and regulations .. Keeping track of buyers county import laws and regulations .. keeping track of currency rates and its effect of overall profits .. reading local and global trends and changes in local and overseas customers / vendors and suppliers buying capabilities .. booking containers with logistics providers and land transport providers as well as shipping vessels for the final export .. processing shipping documents for "Letters of Credit" L/Cs and/or "Cash Against Documents" .. follow up with buyers to ensure satisfaction upon reception of my goods .. negotiate and find solutions for buyer complaints.
  • Travel Advisor / Customer Service RepresentativeFull Time

    Teleperformance Egypt / Expedia.ca account

    Mar 2011 - Jul 2014 -3 yrs, 4 months

    Egypt , Cairo

    • Job Details:Handling online bookings, Hotel reservations, Airline ticketing, In-bound sales, car rentals, vacation packages and various other attractions as well as making changes to these reservations and solve client's problems and provide solutions. Solving an abundance of customer problems in daily bases
  • Export SpecialistFull Time

    Cosmopolitan Intl. Trading

    May 2002 - Dec 2011 -9 yrs, 7 months

    Egypt , Cairo

    • Job Details:Market study .. Finding potential buyers .. keeping track of local export laws and regulations .. Keeping track of buyers county import laws and regulations .. keeping track of currency rates and its effect of overall profits .. reading local and global trends and changes in local and overseas customers / vendors and suppliers buying capabilities .. booking containers with logistics providers and land transport providers as well as shipping vessels for the final export .. processing shipping documents for "Letters of Credit" L/Cs and/or "Cash Against Documents" .. follow up with buyers to ensure satisfaction upon reception of my goods .. negotiate and find solutions for buyer complaints.
  • Education

    • High School - Thanaweya Amma

      The Cairo Academy of Arts

      Jan 1991 

    • Vocational in Aviation Science

      North American Institute of Aviation

      Jan 1981 - Jan 1986 - 5 yr

    Achievements

    There is no more achievement than raising and supporting a family. I worked very hard all my life to achieve that.

    Skills

    • Translation
    • Instruction
    • Aviation
    • Aeronautical Engineering
    • Import, Export Managment
    • Translation
    • Tourism
    • Microsoft Office
    • Office management

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Intermediate
    • German

      Beginner

    Training & Certifications

    • Travel advisor’s training

      Travel Industry Council of Ontario, Canada (TICO)·2017
    • ICDL

      MicrosSoft·2007
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