Derrick Juma

Customer Support SpecialistFull Time

• Job Details:Responding to customer queries in a timely and accurate way, email, and chat via Zendesk. Identify customer needs and help customers use specific features. Managing service desk escalations via JIRA to make sure that our user's needs and concerns are taken care of. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible. Maintaining a polite, helpful, and professional manner at all times. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. Familiarize yourself with new products and services as they are introduced. Respect client confidentiality at all times.