DN

Dennis Nyakieni

Senior Business Analyst Project Lead at SBN Edward Smith LLP

Work Experience

  • Senior Business Analyst Project Lead

    SBN Edward Smith LLP

    Mar 2019 - Present -6 yrs, 4 months

    • Job Details:Enhanced project efficiency, utilized advanced data analysis to provide actionable insights, managed project budgets, improved stakeholder communication, implemented effective risk management strategies, identified and implemented process improvements, ensured on-time delivery of all project milestones, conducted training sessions, managed project changes, and introduced innovative project management techniques.

  • Business Analyst

    SBN Edward Smith LLP

    Mar 2018 - Mar 2019 -1 yr

    • Job Details:Led analysis phase for major software project, identified inefficiencies in business processes, facilitated communication between stakeholders, conducted data analysis, key role in implementing new ERP system, developed customer feedback process, created and delivered end-user training programs.

  • Personal Banking Officer

    Co-operative Bank of Kenya Limited

    Mar 2011 - Mar 2018 -7 yrs

    • Job Details:Achieved a 95% customer satisfaction rate, increased client investment portfolios by an average of 20% annually, exceeded quarterly sales targets by 30%, maintained a client retention rate of 90%, successfully cross-sold additional bank products, attracted 50 new high-net-worth clients, streamlined the loan approval process, implemented effective risk management strategies, mentored and trained junior bankers.

    • Education

    • Bachelor's Degree in Economics

      MOI UNIVERSITY

      Jan 2022 

    • Bachelor's Degree in Economics

      Maseno University

      Jan 2010 

    Skills

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