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Demyana zaki asknder

Customer Service Specialist at sea view real estate

Manial, Cairo, Egypt

Work Experience

  • Customer Service SpecialistFull Time

    sea view real estate

    Apr 2018 - Present -7 yrs, 3 months

    Egypt , Cairo

    • Job Details:CRM & Customer Services Executive Date of experience: May/2018 Responsibilities: - Dealing directly with customers either by telephone ,electronically or face to face in high professional and presentable way . - Handling and resolving customers complains (walk –in / call-in) related to contracts , collections , complains , etc……... - Woking on CRM system and preparing a high presentable reports and presentations . - Working with collection team and follow up the company cash flow. - Writhing cheeks and handling all finance and collection requests. - Part sales operation team (finishing up reservation process with the clients ) - part from sales admin team (follow up the sales team calls and preparing report of loss data ) - Cover with call canter team in the rash hours days .
  • Sales OperationFull Time

    gazelltrade constractions

    May 2017 - Apr 2018 -11 months

    • Sales AdminFull Time

      constraction

      May 2017 - Mar 2018 -10 months

      • Education

        • Bachelor's Degree in business adminestration

          Sadat Academy for Management Sciences (SAMS)

          Jan 2017 

        Achievements

        CRM & Customer Services Executive Date of experience: May/2018 Responsibilities: - Dealing directly with customers either by telephone ,electronically or face to face in high professional and presentable way . - Handling and resolving customers complains (walk –in / call-in) related to contracts , collections , complains , etc……... - Woking on CRM system and preparing a high presentable reports and presentations . - Working with collection team and follow up the company cash flow. - Writhing cheeks and handling all finance and collection requests. - Part sales operation team (finishing up reservation process with the clients ) - part from sales admin team (follow up the sales team calls and preparing report of loss data ) - Cover with call canter team in the rash hours days .

        Skills

        • Computer Skills
        • Creative
        • Microsoft Office
        • Real Estate
        • Communication
        • Customer Service
        • Management
        • Organization Development
        • Business Reporting
        • Social Media
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        Languages

        • Arabic

          Fluent
        • English

          Advanced

        Training & Certifications

        • markting leader

          dream with us·2016
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