Demiana Malak Youssef

Css RepresentativeFull Time

• Job Details:Customer service at Go Partners (Jameel Finance account): Worked in odoo,zoho mails and OTRS ticketing system. Using Vtiger CRM to solve customers problems via chat or call or email. Coordinate with other departments to solve customers’ complaints.

Customer ServiceInternship

• Job Details:(Using Citrix system) Responsible for small and medium business. Welcome customers and solve their problems. Handle customers complaints and provide solutions to their problems. Offer Etisalat new packages to the customers. Guide the customers to use Etisalat websites. Coordinate with other departments to solve customers’ complaints. Use many applications at the same time to solve their problems. Like : mobile motive and fixed motive to solve the problems related to the internet. OKM and smart CIM : to help during the call searching for the products and asking the proper questions to know the customers inquiry and completing to help him Message Board: to inform th customers that we have a global issue and provide the SLA to solve that issue and the reference number to follow up for the case.