Deema Ziad

Sales Executive

Dubai, United Arab Emirates

Safeer Hotels & Tourism

Jan 2016 - Jan 2017 -1 yr

Oman

Job Details:Responsible for meeting potential customers to win new business/clients, maintaining good relationships with existing customers and gaining repeat business wherever possible. Meeting and greeting clients and visitors to the office. Met existing hotel customers to determine their needs and solicit further business. Analyzed prospective untapped markets to generate revenue for the hotel. Assisted the sales manager and director in implementing sales strategies. Verified reservations by mail, drew up contracts and obtained signatures. Selected and released hotel publicity. Prepared and mailed advance brochures to prospective customers.

Sahara Hotel Apartments

Jan 2013 - Jan 2015 -2 yrs

Job Details:Welcoming guests to the hotel in a polite, friendly and helpful manner. Dealing with late arrivals and assisting with early checkouts. Check out departing guests using the hotel’s accounting system. Entered complete details into the computer. Made advanced reservations, took bookings and fulfilled particular requirements. Taking payment from guests in the form of cash or credit cards. Answering telephone inquiries promptly & professionally & transferring calls on. Being a point of contact for guests, should they have any queries. Coordinated with the staff to cater to the special needs of the guests. Arranging for brief tours of the hotels rooms and facilities. Operating switchboard and directing calls appropriately. Dealing with and resolving customer complaints. Keeping up to date on all hotel products, services, pricing & promotional offers. Monitored all client emails and the email inquiries from the guest. Managed the reservation system for the hotel. Administered the online web booking system and allocated the rooms accordingly. Greeted all the guests and visitors in the reception area. Ensured that quality services are maintained for the guest.