Debasish Ghosh

Senior Project Manager

• Job Details:Led a cross-functional team of 10+ members to deliver a $5m global product, increasing customer satisfaction scores by 25% over 1 year. Streamlined internal processes using automation tools, saving 5000 man-hours annually and reducing operational costs by 10%. Implemented a multi-phase project risk management strategy, mitigating potential disruptions and lowering project variance by 20%. Collaborated with stakeholders and c-suite executives to align project objectives with overarching business goals, ensuring a 100% success rate in project delivery. Managed a team of 5 project managers as direct reportees.

Project Manager

• Job Details:Lead projects from initiation through deployment, identifying schedules, scopes, budget estimations and project implementation plans, including risk management and mitigation. Provided strong project governance disciplines for risks and their mitigations, budget, change control, issue management, activities and schedules. Monitored project progress and outstanding issues; ensuring the quality & timeliness of the deliverables using SLAs, KPIs and OLA adherence in projects.

Technical Lead

• Job Details:Administered end-to-end IT operations and ensuring quality in overall service delivery and maintain availability management as per service desk SLAs. Managed L2 escalation pertaining to technical issues, responsible for maintaining first time call resolve rate.