Deyaa Fesal Ghoneem

Senior Application SupportFull Time

• Job Details:• Supporting more than projects related to the E-Health business. • Act as second-line support and provide support for advanced issues. • Communicate complex technical and business information in a concise and clear manner • Monitoring the database and systems performance using more than tools (App Dynamic - Grafana- NewRelic). • Provide support on Apigee and manage the APIs and trace it and consume it through postman. • Raising all bugs and change requests through JIRA and responsible for all hotfixes deployment and following the releases. • Following the CI/CD through GitLab on all Branches. • Monitoring All of the changes/features and end-user UI errors in this sprint produce meaningful logs in case of failure microservices where the new changes are running are being monitored

Application Support GIS & Oracle DBA GISFull Time

• Job Details:Work closely with a senior BA to help build, manage and maintain market-facing web and mobile applications for our clients. Perform quality assurance, generate acceptance criteria, attend client meetings and gain familiarity with every step of our development process. Work directly with clients, client services, and operations to provide first-line software support for the company's Bruin Telecommunications Management Platform. Use creative problem-solving and analytical skills to help solve complex technical and business problems. Collaborate with product management and development teams to improve the quality of products by resolving, troubleshooting, tracking and prioritizing development and production issues. Communicate complex technical and business information in a concise and articulate manner. nstall and patch database engine software and related components Setup, Perform and monitor database backups for successful completion Configure Data Guard databases, support, monitoring and rebuild standby DBs Day to day management of GIS projects, ArcGIS online home page, users, and groups Continuing development of the GIS database and applications. Monitor database activity, performance, and capacity Perform database performance tuning for Oracle Engineered Systems (indexing and optimizer strategies, stored procedures/triggers, partitioning, commit levels, rollbacks, locking schemes, temporary spaces/sort areas, and memory management) Respond to problems quickly and document corrective action, requires remote access and 7x24 availability Perform analysis and troubleshooting of queries using RDBMS toolsets; provide performance improvement recommendations Provide operational patching and support 7x24 for customer's on the service On-call 7x24, remote and onsite, support will be required.

Application SupportFull Time

• Job Details:• Previous work experience in telecommunication & digital media industry. • Operational Experience and ticketing support for telecom VAS, payments, mobile content. • Understanding of the APIs ecosystem. • Monitoring/Troubleshooting Tools: NewRelic, ELK. • Java, Shell Scripting, XML/XSL, SQL • Knowledge of Web Servers/App. Servers: Apache Tomcat. • Database: MySQL