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David Nawar

It Help Desk Technician at AirplaneCare LLC

Los Angeles, United States

Work Experience

  • It Help Desk TechnicianFull Time

    AirplaneCare LLC

    Jul 2016 - Present -9 yrs

      • Education

      • BS in Information Systems and Technology

        California state university, San Bernardino

        Jan 2016 - Jan 2021 - 5 yr

      • College Diploma in Psychology

        Mt San Antonio College

        Jan 2013 - Jan 2015 - 2 yr

      • High School - American diploma

        Bonita High School

        Jan 2013 

      Achievements

      -Quickly resolved complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections, and more. -Closed over 85% of trouble tickets on the first call without escalation. -Achieved a user satisfaction rating of 4.5/5.0, consistently logged and monitored ticket statuses to ensure a fast, quality resolution of every issue.

      Skills

      • Adaptability
      • Attention to detail
      • Ticketing Systems
      • Empathy
      • Systems installation
      • Conflict Resolution
      • Administrative support
      • collaboration

      Languages

      • English

        Fluent

      • Arabic

        Intermediate

      Training & Certifications

      • CompTIA CySA+

        2022

      • CompTIA A+

        CompTIA·2022

      • CompTIA PenTest+

        2022

      • CompTIA Security+

        2022
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