DJ
David Marcus Jacob
Customer Service Representative at Wellspring Egypt
Heliopolis, Cairo, EgyptWork Experience
Customer Service RepresentativeFreelance / Project
Wellspring Egypt
Jul 2018 - Present -7 yrs
Egypt , Cairo
- Job Details: Phone/ Face to face Customer Service experience. Experience in responding to E-mails and handling customer’s complaints
Operations InternInternship
QNB Al Ahli Bank- Egypt
Jul 2017 - Aug 2017 -1 month
Egypt , Cairo
- Job Details: Knowledge about Operations ( Banking Operations, Cash ). Slight knowledge about checks ( Opened, closed, framed ..etc). Knowledge about bank tranfers. Knowledge about types of companies ( Shareholding, individual, solidarity …etc)
Customer Service RepresentativeInternship
QNB Al Ahli Bank- Egypt
Jul 2016 - Aug 2016 -1 month
Egypt , Cairo
- Job Details: Experience in dealing with bank customers and handling problems and complaints. Knowledge in opening saving/current bank accounts. Experience in dealing with cards ( debit, credit, visa ..etc ).
Trained at Bloom Bank EgyptInternship
- Job Details:Trained at the operation department slight experience in making swifts.
Education
BA in Accounting
Ain Shams University (ASU)Jan 2014 - Jan 2018 - 4 yr
High School - Thanaweya Amma
Collège Des Frères, Heliopolis.Jan 2014
Achievements
online courses: -Financial Accounting Fundamentals - University Of Virgina. - Financial markets - Yale University.
Languages
English
FluentArabic
FluentFrench
Advanced
Training & Certifications
Financial Accounting
University Of Virgina·2020Financial Markets
Yale University·2020Operations Department
QNB Al Ahli Bank·2017Trained at customer service department
QNB Al-Ahli Bank·2016Trained at Operation department
Bloom bank Egypt·2015