DJ

David Marcus Jacob

Customer Service Representative at Wellspring Egypt

Heliopolis, Cairo, Egypt

Work Experience

  • Customer Service RepresentativeFreelance / Project

    Wellspring Egypt

    Jul 2018 - Present -7 yrs

    Egypt , Cairo

    • Job Details: Phone/ Face to face Customer Service experience.  Experience in responding to E-mails and handling customer’s complaints
  • Operations InternInternship

    QNB Al Ahli Bank- Egypt

    Jul 2017 - Aug 2017 -1 month

    Egypt , Cairo

    • Job Details: Knowledge about Operations ( Banking Operations, Cash ).  Slight knowledge about checks ( Opened, closed, framed ..etc).  Knowledge about bank tranfers.  Knowledge about types of companies ( Shareholding, individual, solidarity …etc)
  • Customer Service RepresentativeInternship

    QNB Al Ahli Bank- Egypt

    Jul 2016 - Aug 2016 -1 month

    Egypt , Cairo

    • Job Details: Experience in dealing with bank customers and handling problems and complaints.  Knowledge in opening saving/current bank accounts.  Experience in dealing with cards ( debit, credit, visa ..etc ).
  • Trained at Bloom Bank EgyptInternship

    Bloom Bank

    Jul 2015 - Aug 2015 -1 month

    Egypt , Cairo

    • Job Details:Trained at the operation department slight experience in making swifts.
  • Education

    • BA in Accounting

      Ain Shams University (ASU)

      Jan 2014 - Jan 2018 - 4 yr

    • High School - Thanaweya Amma

      Collège Des Frères, Heliopolis.

      Jan 2014 

    Achievements

    online courses: -Financial Accounting Fundamentals - University Of Virgina. - Financial markets - Yale University.

    Skills

    • Fashion
    • Banking
    • human resource

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Advanced

    Training & Certifications

    • Financial Accounting

      University Of Virgina·2020
    • Financial Markets

      Yale University·2020
    • Operations Department

      QNB Al Ahli Bank·2017
    • Trained at customer service department

      QNB Al-Ahli Bank·2016
    • Trained at Operation department

      Bloom bank Egypt·2015
    Share this Profile