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David Edward Daniel

Team leader system support at OSS Connect - Online booking system

Shubra, Cairo, Egypt

Work Experience

  • Inbound and MICE Assistant ManagerFull Time

    Premium Tours

    Sep 2024 - Present -10 months

    • MICE SupervisorFull Time

      Extramile

      Jan 2023 - May 2023 -4 months

      • Team leader system supportFull Time

        OSS Connect - Online booking system

        Feb 2022 - Present -3 yrs, 5 months

        • Job Details:Review bookings with suppliers and hotels. Resolve cases with customers and hotels. Follow up with travel agents for future bookings. Update bookings with hotels confirmation number on daily bases. Daily check on the system. Check and reply daily emails. Achieve department target. Handle cases after hours.
      • Events SupervisorFull Time

        Travel Choice/American Express

        Jun 2013 - Jan 2022 -8 yrs, 7 months

        Egypt , Cairo

        • Job Details:Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs. Book transportation and hotel reservations, tours, and handles all visa arrangements. Telephone customer to advise of any changes with travel conveyance or to confirm reservation. Follows up on waiting list reservations & pending travel procedures with clients/accounts. Plan, investigate, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. Print or request transportation carrier tickets, using computer printer system or system link to travel carrier. Handle clients' Technical problems. Take on the role of a Tour Leader for groups according to work requirements. Adhere to all operating, quality and security procedures. Coordinate with finance to finalize collections and payments. Assist in the training of new & Jr. staff. Can handle delegated work from managers.
      • Education

        • Software Engineer in Computer Science

          Modern Academy for Engineering and Technology (MIS)

          Jan 1998 - Jan 2002 - 4 yr

        • High School - Thanaweya Amma

          Ahd Gedid Language School

          Jan 1997 

        Skills

        • Travel Counselor
        • Computer Skills

        Languages

        • Arabic

          Fluent
        • English

          Advanced
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