
David Edward Daniel
Team leader system support at OSS Connect - Online booking system
Shubra, Cairo, EgyptWork Experience
Team leader system supportFull Time
OSS Connect - Online booking system
Feb 2022 - Present -3 yrs, 5 months
- Job Details:Review bookings with suppliers and hotels. Resolve cases with customers and hotels. Follow up with travel agents for future bookings. Update bookings with hotels confirmation number on daily bases. Daily check on the system. Check and reply daily emails. Achieve department target. Handle cases after hours.
Events SupervisorFull Time
Travel Choice/American Express
Jun 2013 - Jan 2022 -8 yrs, 7 months
Egypt , Cairo
- Job Details:Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs. Book transportation and hotel reservations, tours, and handles all visa arrangements. Telephone customer to advise of any changes with travel conveyance or to confirm reservation. Follows up on waiting list reservations & pending travel procedures with clients/accounts. Plan, investigate, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. Print or request transportation carrier tickets, using computer printer system or system link to travel carrier. Handle clients' Technical problems. Take on the role of a Tour Leader for groups according to work requirements. Adhere to all operating, quality and security procedures. Coordinate with finance to finalize collections and payments. Assist in the training of new & Jr. staff. Can handle delegated work from managers.
Education
Software Engineer in Computer Science
Modern Academy for Engineering and Technology (MIS)Jan 1998 - Jan 2002 - 4 yr
High School - Thanaweya Amma
Ahd Gedid Language SchoolJan 1997
Languages
Arabic
FluentEnglish
Advanced