Dave Balane Aceres

Customer Support LeaderFull Time

• Job Details:➢ Managed and approved team's payroll and handles disputes if there’s any. ➢ Managed weekly, monthly, quarterly, and annual performance assessments and provide comprehensive support to ensure everyone is operating at their absolute best. ➢ Attended weekly calibration and business reviews along with the Leads Support (Subject Matter Expert, Quality Officer, Team Lead, Operation Managers, and Directors). ➢ Directly communicated with the clients regarding updates and directives for the project. ➢ Conducted weekly calibration meeting with the team along with the Quality Officer (if necessary). ➢ Responsible with implementing company’s disciplinary action for the agent’s performance and attendance progression. ➢ Evaluated / audited email responses and listened to calls to ensure the quality of the team’s work. ➢ Responsible for filing individual leave requests, voluntary time out, leave of absence, maternity leave, return to work order, etc. ➢ Conducted Final interviews to ensure competitiveness of the applicants during ramp session.

Technical support / Customer serviceFull Time