Basic Info

Fouad Darwish

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Officer at Societe Arab International De Banque

Experience Details

Customer Service Officer

Banking

Entry Level

• Processing cheque, cash and direct debit payments and withdrawals
• Setting up and maintaining customers’ accounts
• Handing enquiries
• Promoting and selling financial products and services to customers
• Using a computerized system to update account details
• General administration tasks such as maintaining records, opening post and sending letters to customers


Company Details

Societe Arab International De Banque

Cairo, Egypt

More than 1000 employees

Banking

http://www.saib.com.eg/

Jun 2016 to Jul 2016 (1 month)
Intern Officer, United Nations High Commissioner for refugees (UNHCR), Cairo, Feb 2016 – Present at The United Nation's High Commissioner for refugees

Experience Details

Intern Officer, United Nations High Commissioner for refugees (UNHCR), Cairo, Feb 2016 – Present

Administration, Operations/Management, Customer Service/Support

Entry Level

Intern Officer, United Nations High Commissioner for refugees (UNHCR), Cairo, Feb 2016 – Present
• Assist in the registration process for refugees and other persons of concern
• Assist in monitoring the refugee situation including refugee movements in the camp and elsewhere
• Update database for registration and provide statistics and data analysis
• Act as interpreter and translator
• Meet and cater the needs and requests of hundreds of applicants on a daily basis


Company Details

The United Nation's High Commissioner for refugees

Cairo, Egypt

More than 1000 employees

Non-Profit Organizations

http://www.unhcr.org/

Feb 2016 to May 2016 (3 months)

Achievements


Honors: Second-class honors, upper division (2:1), The British University in Egypt- Student Achievement Award for Academic Excellence, The American International School of Brasilia, (2010)- Formally invited to attend The George Washington University’s International Summit, George Washington University, Washington D.C, 2010

Education

BA in Political Science

Education Details

BA

Political Science

The British University in Egypt, Egypt

B / Very Good / 75 - 85%

International Relations, International Law, Modern Political Though, Introduction to Economics, Statistics 1, Macroeconomics.

N/A

The British University in Egypt
2010 - 2014
High School - American diploma

High School Details

American diploma

The American International School of Brasilia

Brazil

2010

A / Excellent / 85 -100%

N/A

The American International School of Brasilia
2010
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Profile Skills and Keywords

AdministrationAnalysisAnalyticalArabicBankingClient RelationsCommunicatorCustomer ServiceCustomer Service OfficerCustomer-orientedEnglishExecutorHard WorkerIntern Officer, United Nations High Commissioner For Refugees (UNHCR), Cairo, Feb 2016 PresentManagementManagmentMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNon-Profit OrganizationsPolitical ScienceRussianSupport

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Fields of Expertise

Analysis

Analysis

: Expert

: Extreme - I love it!

:

1-3 years

Managment

Managment

: Advanced

: High

:

Less than 1 year

Client Relations

Client Relations

: Advanced

: High

:

Less than 1 year

Key Skills

Analytical, Executor, Communicator, Hard worker, Customer-oriented

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