Darwish Khalil

Co-Founder, Senior Director, Chief Technology & Digital OfficerFull Time

• Job Details:• Architected the whole digital platform, hired, trained, mentored, and led the technical teams for designing and building the soft-switch platform, e-commerce solution, user and administration web portals, and mobile applications. • Defined IT strategic direction and tactical oversight for operations and sales management, as well as systems design and development using in-depth business knowledge of competitive landscape and industry insight. • Set-up a successful brand and product roadmap that shape and market on the emerging industry, market and users’ needs by initiating and developing a successful, innovative, and customer-centric digital strategy and business models. • Ensured that the brand’s objectives are achieved in the most cost-effective and efficient way by preparing the annual budget and business plans, and monitoring progress against these plans. • Helped to guide the planning and review process of cost budgets, continuous system improvements, and infrastructure enhancements through the design and deployment of the proper strategic frameworks. • Established and maintained market positioning by creating innovative sales strategies, and through the monitoring and evaluation of the market trends and competitive offerings. • Drove long-term business and revenue growth through the right strategic partnerships, KPIs and site metrics analysis, and the support and development of digitally-enabled, multi-channel go-to-market strategies. • Developed a channel-agnostic content strategy and framework for the whole brand driven by consumer behavior. • Formed and cultivated strategic partnerships with international partners & professional relationships with vendors. • Increased brand awareness, online sales, customer engagement, loyalty, and conversion rates by developing and executing effective and creative digital marketing strategies and campaigns. • Led capacity planning activities to ensure delivery against operational requirements and optimize efficiency and costs.

Co-Founder, Chief Digital & Technology OfficerFull Time

• Job Details:Co-founded a new telecom retail brand "SoftCall", and a new wholesale brand "CallBOX" in voice over IP services market for the B2C and B2B sectors. Created and directed the whole technical, digital and operational strategies and execution plans. Played a key role in creating, managing and executing the brands’ sales and digital marketing strategies and plans. • Ensured that the company maximizes its return on investments and realizes its full business potential by providing the required leadership, training, mentoring, counseling, and coaching, methodologies and critical decision-making. • Designed and deployed strategic frameworks that helped to guide the planning and review process of cost budgets, continuous process improvement, and infrastructure enhancements. • Ensured proper alignment of business and financial objectives by monitoring and managing all aspects of the company's governance and technology strategy, analyzing variances, and initiating required corrective actions. • Identified opportunities and risks for delivering the company’s services, including identification of competitive services, opportunities for innovation, and assessment of marketplace and technical hurdles to the business success.

Chief Information & Technology OfficerFull Time

• Job Details:Directed software and systems development, technical operations, software quality assurance, customer support and business development functions to own and drive successful delivery of company's software and system development projects and services while contributing to the product strategy and the overall company road-map. • Led a cross-functional team of project managers, web developers, QA specialists, systems, network, and application support engineers to develop complex projects from concept to completion while managing outside vendors. • Ensured network, system and data availability and integrity through preventative maintenance and upgrades. • Scheduled projects implementation and staff training, and planned this with other departments through periodical steering meetings. • Played a key role in planning, monitoring, appraising, applying, and enforcing security policies and quality assurance procedures to accomplish the company’s mission and objectives and ensure regulatory compliance. • Successfully defined and guided the implementation of industry best practices, standards, processes, and tools to strengthen the organization, support and develop business, and drive competitive growth.