Basic Info

Mostafa Mohamed

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Customs trace specialist at FedEx Express

Experience Details

Customs trace specialist

Logistics/Supply Chain

Experienced (Non-Manager)

 Conduct the 1st call to the customers and obtain clearance instruction.
 Daily Contact and update to consignee and trace.
 Cover days off and holidays for all agents and any other tasks.
 Receiving calls from customers and reply their inquiries.
 Handle all shipments that need amendment in the name of consignee and FedEx clearance pending /stopped shipments until needed documents submitted from the customer.
 Follow up Re-export shipments (from FedEx Clearance) and obtain necessary approvals from shipper or consignee for the return. And follow up with the subcontractor until shipment leaves the cage.


Company Details

FedEx Express (multinational)

Cairo, Egypt

501-1000 employees

Logistics and Supply Chain

N/A

Feb 2017 to present (11 months)
Senior back office at Teleperformance

Experience Details

Senior back office

Customer Service/Support

Experienced (Non-Manager)

Receiving &handling Customers complaints’
Exporting cases to know which models are needed to escalate& filter the cases and send it to HQ and feedback our customers within 48 h..
 Attending meetings in HUAWEI HQ & service centers.
Auditing service centers’ system.
Responsible for Huawei domestics’ shipments.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Apr 2014 to Feb 2017 (2 years 10 months)
Contact Center Agent at Ecco

Experience Details

Contact Center Agent

Customer Service/Support

Entry Level

•Handling customers’ inquiries and complaints.
•Recording customer’s complaints against any telecommunication provider in Egypt after checking NTRA process and transfer it to specific department to solve it.
•Telling the customer the result of his complaint.


Company Details

Ecco

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Aug 2013 to Apr 2014 (8 months)
Assistant Manager at Sigma for training and development

Experience Details

Assistant Manager

Administration

Entry Level

• Administrative Officer.
• Responsible for the cash inflows and outflows.
• Reservation training Halls.
• Consistent with the trainers for our human development courses.
• Delegating tasks.
• Helping to hire new staff.


Company Details

Sigma for training and development

Cairo, Egypt

11-50 employees

Training and Coaching

N/A

Sep 2009 to Jul 2013 (3 years 10 months)

Achievements


Top achiever for October & November 2014

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Faculty of Commerce, Ain Shams University, Egypt

Not specified

N/A

N/A

Faculty of Commerce, Ain Shams University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zaki mubark High school

Egypt

2004

A / Excellent / 85 -100%

N/A

Zaki mubark High school
2004

Certifications

Certificate details

supervisor certification

Feb 2016

90% out of 100%

N/A

N/A

Teleperformance Egypt

N/A

Training and Courses

Training/Course Details

ICDL

Aug 2008

IBM select

N/A

Training/Course Details

• Diploma of Peach Tree accounting application.

Feb 2012

Egyptian Academy of Accountants

N/A

Training/Course Details

• Diploma of Manual Constructions accounting.

Feb 2012

Egyptian Academy of Accountants

N/A

Training/Course Details

• Diploma of Cost accounting.

Feb 2012

Egyptian Academy of Accountants

N/A

Training/Course Details

• Diploma of Manual accounting.

Feb 2012

Egyptian Academy of Accountants

N/A

Training/Course Details

• Diploma of Computerized accounting by Excel.

Feb 2012

Egyptian Academy of Accountants

N/A

Training/Course Details

• Management skills

Feb 2010

Awareness

N/A

Training/Course Details

Inbound & activation

Sep 2012

Eitsal (out sourcing)

N/A

Jobseeker photo

Profile Skills and Keywords

AccountingAdministrationArabicAssistant ManagerBusiness-orientedConsumer ServicesContact Center AgentCustomer ServiceCustoms Trace SpecialistEnglishFacebookFedEx ExpressHandles StressHard WorkerICDLInbound & ActivationInternetLogisticsLogistics And Supply ChainMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft Word & ExcelOrganizerPlaying FootballProblem SolverReadingSenior Back OfficeSupervisor CertificationSupportTeleperformanceTraining And CoachingTransportationWatching Movies Management Skills Diploma Of Computerized Accounting By Excel. Diploma Of Cost Accounting. Diploma Of Manual Accounting. Diploma Of Manual Constructions Accounting. Diploma Of Peach Tree Accounting Application.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Fields of Expertise

Microsoft Word & Excel

Microsoft Word & Excel

: Expert

: Extreme - I love it!

:

5-7 years

internet

internet

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Business-oriented, Hard worker, Organizer, Problem Solver, Handles Stress

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