Basic Info

Mostafa Mohamed

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Back office specialist at Teleperformance

Experience Details

Back office specialist

Customer Service/Support

Experienced (Non-Manager)

• Exporting cases from system to know which models we need to escalate it&filter; the cases and send it to outbound team.
• Attending meetings in HUAWEI HQ & service centers.
• Auditing service centers’ system.
• Collecting & checking the cases to send on daily basis to feedback our customers within 48 h.
• Managing outbound team


Company Details

Teleperformance (multinational)

Mohandsen, Egypt

More than 1000 employees

Consumer Services

N/A

Jun 2015 to present (1 year 7 months)
S.M.E at Teleperformance

Experience Details

S.M.E

Customer Service/Support

Entry Level

• Receiving escalations calls.
• Preparing complaints’ sheets on daily basis.
• Supporting new comers with info and actions on system


Company Details

Teleperformance (multinational)

shubra, Egypt

More than 1000 employees

Consumer Services

N/A

Oct 2014 to Jun 2015 (8 months)
Call center and technical support at Samsung Egypt. at Teleperformance

Experience Details

Call center and technical support at Samsung Egypt.

Customer Service/Support

Experienced (Non-Manager)

• Handle, solve and record customer’s inquiries complaints.
• Follow trouble shootings to solve any technical issue with the device.
• Follow the status of repairing in our service center.
• Telling customer about our new products and its features.
• Telling customer about our stores and service centers location.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

http://www.teleperformance.com/en-us/egypt

Apr 2014 to Oct 2014 (6 months)
Call center agent in National Telecom Regulatory Authority (NTRA) at ECCO

Experience Details

Call center agent in National Telecom Regulatory Authority (NTRA)

Customer Service/Support

Entry Level

- Respond promptly to customer inquiries.
- Handle and record customer complaints.
- Record the details of inquiries, comments and complaints and record details of which actions take.


Company Details

ECCO

Nasr City, Cairo, Egypt

11-50 employees

Consumer Services

N/A

Aug 2013 to Mar 2014 (7 months)
Admin at Sigma for training and development

Experience Details

Admin

Administration

Experienced (Non-Manager)

- Administrative Officer
- Responsible for the cash inflows and outflows
- Work on solving customer problems and answer queries
- reservation training Halls
- Consistent with the trainers for our human development courses


Company Details

Sigma for training and development

Nasr City, Cairo, Egypt

1-10 employees

Human Resources

N/A

Jan 2013 to Jul 2013 (6 months)
Call center agent at Etisal outsourcing

Experience Details

Call center agent

Customer Service/Support

Entry Level

- Respond promptly to customer inquiries.
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Record the details of inquiries, comments and complaints record details of which actions take.


Company Details

Etisal outsourcing

El Abaseya, Egypt

101-500 employees

Consumer Services

N/A

Sep 2012 to Dec 2012 (3 months)
Supervisor at Sigma for training and development

Experience Details

Supervisor

Human Resources

Experienced (Non-Manager)

- Delegating tasks
- Monitoring the team’s performance
- Assisting the team by performing the tasks with them
- Helping with training and development
- Helping to hire new staff


Company Details

Sigma for training and development

Nasr City, Cairo, Egypt

1-10 employees

Human Resources

N/A

Sep 2009 to Sep 2012 (3 years)

Achievements


established system for complaints , and following our shipments with Aramex


Top achiever for December 2013


Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Faculty of Commerce, Ain Shams University, Egypt

Not specified

N/A

N/A

Faculty of Commerce, Ain Shams University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zaki mubark High school

Egypt

2004

A / Excellent / 85 -100%

N/A

Zaki mubark High school
2004

Certifications

Certificate details

supervisor certification

Feb 2016

90% out of 100%

N/A

N/A

Teleperformance Egypt

N/A

Training and Courses

Training/Course Details

ICDL

Aug 2008

IBM select

N/A

Training/Course Details

• Diploma of Peach Tree accounting application.

Feb 2012

Egyptian Academy of Accountants

N/A

Training/Course Details

• Diploma of Manual Constructions accounting.

Feb 2012

Egyptian Academy of Accountants

N/A

Training/Course Details

• Diploma of Cost accounting.

Feb 2012

Egyptian Academy of Accountants

N/A

Training/Course Details

• Diploma of Manual accounting.

Feb 2012

Egyptian Academy of Accountants

N/A

Training/Course Details

• Diploma of Computerized accounting by Excel.

Feb 2012

Egyptian Academy of Accountants

N/A

Training/Course Details

• Management skills

Feb 2010

Awareness

N/A

Training/Course Details

Inbound & activation

Sep 2012

Eitsal (out sourcing)

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdminAdministrationArabicBack Office SpecialistBusiness-orientedCall Center AgentCall Center Agent In National Telecom Regulatory Authority (NTRA)Call Center And Technical Support At Samsung Egypt.Consumer ServicesCustomer ServiceCustomer-orientedEnglishFacebookHandles StressHard WorkerHuman ResourcesICDLInbound & ActivationInternetMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft Word & ExcelOrganizerPlaying FootballReadingS.M.ESupervisorSupervisor CertificationSupportTeleperformanceWatching Movies Management Skills Diploma Of Computerized Accounting By Excel. Diploma Of Cost Accounting. Diploma Of Manual Accounting. Diploma Of Manual Constructions Accounting. Diploma Of Peach Tree Accounting Application.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

1-3 years

Fields of Expertise

Microsoft Word & Excel

Microsoft Word & Excel

: Expert

: Extreme - I love it!

:

5-7 years

internet

internet

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Business-oriented, Hard worker, Customer-oriented, Organizer, Handles Stress

Online Presence

Tefa505Darsh_959

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