Danielle Jackson

Care Navigator

United Healthcare

Mar 2022 - Sep 2024 -2 yrs, 6 months

Job Details:Coordinated and facilitated healthcare services for members, ensuring timely access to necessary treatments and preventive care. Assessed members’ healthcare needs and worked with interdisciplinary teams to design and implement personalized care plans. Provided guidance and support to patients and their families, offering education on disease management, medication, and lifestyle adjustments. Managed a caseload of patients with physical, mental, and social health needs, ensuring holistic care and optimal health outcomes. Provided behavioural health counselling and therapy, conducting intake assessments and developing customized care plans for mental health conditions. Monitored care progress and worked to resolve barriers to care, including transportation, insurance issues, and clinical follow-up. Utilized case management software to document patient interactions and track care outcomes, ensuring continuous improvement.

Change Care Centre

Feb 2019 - Oct 2019 -8 months

Job Details:Provided consulting services to healthcare providers, offering expertise in improving patient care delivery, compliance, and operational efficiency. Worked closely with healthcare professionals, including physicians and social workers, to ensure comprehensive patient care. Facilitated crisis intervention, providing emotional support to patients in high-stress situations, while coordinating appropriate services. Assessed current workflows and patient care strategies, recommending process improvements to increase quality of care and patient satisfaction. Worked directly with healthcare teams to implement strategic changes, providing ongoing support and training to ensure smooth transitions. Conducted data analysis to identify key performance indicators and recommend actionable insights for better clinical outcomes. Engaged with leadership to assess regulatory compliance and prepare for audits and inspections.