Dania Salah

Client Service Representative

• Job Details:Provide exceptional customer service through various communication channels, including phone, email, and chat. Assist customers with inquiries regarding orders, products, shipping, returns, and refunds. Resolve customer complaints and issues by offering timely, effective solutions while maintaining a positive customer experience. Ensure that customer concerns are fully addressed by following up and escalating issues when necessary. Maintain knowledge of Amazon services and promotions to provide accurate information to customers. Work closely with team members and departments to deliver effective solutions. Meet performance metrics such as response time, customer satisfaction, and resolution rates. Maintain a professional and empathetic tone in all customer interactions.