Dana Almousa

Billing Agent

Egypt

Sutherland

Nov 2024 - Jan 2025 -2 months

Egypt

Job Details:Handled sensitive client information discreetly, adhering to strict confidentiality protocols at all times. Bolstered customer retention rates by addressing and resolving billing inquiries in a timely and professional manner. Analyzed payment discrepancies between invoices issued vs received payments, rectifying any errors promptly. Updated accounts with latest personal details and payment information. Created improved filing system to maintain secure client data.

Lufthansa

Jun 2024 - Nov 2024 -5 months

Egypt

Job Details:Organized trips for individual, family and business travelers. Worked closely with clients to understand unique needs and meet specific travel desires. Maintained accurate records of bookings, payments, and client information for smooth operations and future reference. Handled sensitive information with professionalism and discretion.

Expedia

Sep 2022 - Jan 2023 -4 months

Egypt

Job Details:Streamlined booking processes for improved efficiency and reduced wait times for customers. Updated and maintained customer databases to increase customer retention. Promoted dedicated customer service and support by promptly resolving customer complaints. Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets. Maintained accurate and up-to-date client records to enhance service delivery and personalization.