Dana Abu Daoud

Meetings and Special Events Manager

• Job Details:Plan and execute the hotel's meetings and special events; assist in the implementation of departmental strategies through detailed resumes and event orders. Support in the execution of property group and social events with a seamless turnover from sales to operations to finance and back to sales where appropriate. Create an atmosphere in all event management operations areas that meets or exceed guest expectations. Interact with guests to obtain feedback on service levels; handle and respond to guest problems and complaints. Empower employees to provide excellent customer service; ensure employees understand expectations and parameters. Strive to improve service performance; emphasize guest satisfaction during all departmental meetings and focus on continuous improvement enhancing the event experience and to increase additional revenue opportunities for the property as needed. Create opportunities to upsell during planning to achieve or exceed budgeted goals.

General Director

Marketing Manager

• Job Details:Effectively promoted the restaurants through a multi-channel campaign, leading to an extensive increase in customer traffic and retention that reached up to 50%. Managed the marketing campaigns for the chain's five restaurants. Designed menus, flyers and other marketing artwork. Managed and developed social media and websites for the chain.