
Dalila Begovic
Operation Manager at Ozon - solution for real estate, rentals, construction
Kuwait City, KuwaitWork Experience
Operation ManagerFull Time
Ozon - solution for real estate, rentals, construction
Oct 2018 - Present -6 yrs, 9 months
- Job Details:Organization and coordination Organized and coordinated multiple projects which included day-to-day preparation, meetings, supervision of implementation through a specific leadership style, and follow-up of project plans, including the coordination of timelines and planning budgets through Microsoft project management software using strong problem-solving skill that brings smooth operations which have doubled our performance and expanded our reach significantly. Created and maintaining web page “www.ozonproperty.com” with comprehensive company services clear information. Mastered at swift prioritization and adaptation to changing circumstances with possession of strong Time and Task management skills. Financial analysis Coordinating finances and reports, documented appropriately with implementing effective cost-saving measures and optimizing resource allocation to attain data-based 15% reduction in operational expenses while maintaining high performance and quality standards. Reviewed and verified documents ensuring 100% accuracy in records and reports, preventing costly errors. Managing process of salaries and wages within financial framework and generated regular payroll reports for regulatory bodies. Analysis and Attention-to-details Researching market trends and analysis through data-driven decision making, enhanced competence and compliance with data driven factors. Ensured risks assessment by creating tailored procedures and policy through creating feedback form (clients, partners, employees) which resulted in easier preparation of grant proposals and grant parameters for better company statistics Utilizing CRM system for creation of databases materials for the better perception on future opportunities which offer a clear insight to our potential leads, established clients and B2B connections. Communication Monitoring employees' performances on an individual level, carrying responsibility for coaching and mentoring, for which I have held monthly team meetings to discuss tasks realizations, establish clear expectations, problem elaborating and simultaneously solving, warping it up with the feedback. Improving employee retention by adopting a new internal communications methodology channels and restructuring employee benefits, incorporating knowledge gained from the Business Academy in 2022-2023.
Organisational Development Coordinator of the Sport Centre for WomenPart Time
Royal Embassy of Saudi Arabia, Cultural Centre "King Fahd" · Contract
Oct 2015 - Jan 2023 -7 yrs, 3 months
- Job Details:Direct operations, achieving change of 180° in first two years which reflects to positive voice in Embassy. Development: Planned growth entailed developing a strategy and setting goals to achieve a steady and sustainable increase in size, capacity, and success over time, which led to significant Embassy publicity. Coordination: Coordinated the center through the process of annually organizing different parts of a complex system, which resulted in upgrading offering features from 0 to 70 and satisfied Embassy members. Supervision: Supervised the functional work of the sports center for 7+ years through dashboard recaps (Department of the Cultural Centre 'King Fahd'), creating a culture of respect that brought in 500 new members yearly.
Operation CoordinatorFull Time
Ozon - solution for real estate, rentals, construction
Oct 2015 - Oct 2018 -3 yrs
- Job Details:Kuwait, UAE, KSA Market Monitoring: Continuously monitored the Kuwait, UAE, and KSA markets to identify trends, opportunities, and developments. Integrated these insights into the business plan, and negotiated and secured approved lease sites in close collaboration with the legal team. Sales Strategy: Developed ideas, tactics, and strategies to boost sales, collaborating closely with the marketing manager to achieve business unit goals and providing assistance with asset management-related issues as needed. Organization: Effectively supported the crucial operations of a dynamic real estate management team, including implementation of recruitment strategy and programs, and offering complete support to the manager by applying precise skills as high attention to detail , systematic organization, analysis and capability of working under pressure.
Therapeutic and Spa CoordinatorFull Time
Swimming Association "Sarajevo"
Sep 2008 - Oct 2014 -6 yrs, 1 month
- Job Details:- Communication in a positive and professional manner. - Coordinated bulk transactions - Presenting and forming weekly programs - Guiding, coaching and mentoring coworkers - Analize and measure results - Writing program reports - Kept tract of client's records - Kept tract of equipement and matieral records - Updated forms into advance systems for new clients - Provided clients with feedback forms for each service - Facilitated clear and transparent interactions with clients, enabling them to be well-informed regarding our work system as well as adressed their complaints and converted them into the client's satisfaction - Conflict resolution
Education
College Diploma in Human Resources Management
Business Academy SarajevoJan 2022 - Jan 2023 - 1 Year
Bachelor's Degree in management
School of Economics and Business SarajevoJan 2015
Activities
Operation Coordinator at Quantum Bio Intelligence Foundation · Contract
Student Activity
Feb 2013 - Sep 2015 -2 yrs, 7 months
Member of The Supervisory Board at Swimming Federation of Sarajevo Canton, Bosnia and Herzegovina
Volunteering
Jan 2011 - Jul 2011 -6 months
Vice President at Swimming Federation of Sarajevo Canton, Bosnia and Herzegovina
Volunteering
Mar 2009 - Jan 2011 -1 yr, 10 months
Achievements
Doubled company’s performance and expanding our reach that was shown in one of Ozon’s last project called “Vilovac resort” (Jan 2023). Created a 150-page business strategy plan for our operation. By offering full support for the interest of the firm Ozon I created the company services web site "www.ozonproperty.com" Contributed to a data-based 15% reduction in operational expenses while maintaining high performance. Utilizing CRM systems, I have created databases that offer a clear insight into potential leads, established clients, and B2B connections Kuwaiti companies based in Bosnia, Kuwait, KSA and UAE, enhancing our strategic planning and decision-making. I have significantly improved employee retention by adopting new internal communication methodologies, conducting monthly team meetings, and restructuring employee benefits based on knowledge gained from the Business Academy in 2022-2023.
Skills
- Communication
- Problem Solving
- organization skills
- Attention to details
- Financial Analysis
- Analysis
- Planning
- Supervision
- Team Leadership
- Coordination
Languages
English
FluentArabic
Beginner
Training & Certifications
Project management
Project Management Institute, Sarajevo·2022