Basic Info

Dalia Zakareya

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Support Analyst at UPS

Experience Details

Support Analyst

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

UPS (multinational)

Cairo, Egypt

11-50 employees

Accounting and Auditing Services, Financial Services, Business Services - Other

http://www.upskwt.com/

Jan 2015 to present (2 years 6 months)
Helpdesk Agent at Exsys Solutions

Experience Details

Helpdesk Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Exsys Solutions (multinational)

Cairo, Egypt

11-50 employees

Computer Software, Healthcare and Medical Services, Travel and Tourism

http://www.exsyssolutions.com/

Oct 2014 to Dec 2014 (2 months)
Technical Support at Videotron

Experience Details

Technical Support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Videotron (multinational)

Cairo, Egypt

501-1000 employees

Entertainment , Telecommunications, Internet/E-commerce

http://www.videotron.com/

May 2012 to Dec 2012 (7 months)
Teacher Assistant at French University In Egypt

Experience Details

Teacher Assistant

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

French University In Egypt (multinational)

Cairo, Egypt

51-100 employees

Education

www.ufe.edu.eg

Sep 2010 to May 2011 (8 months)
Oracle Developer (intern) at Khalda Petroleum

Experience Details

Oracle Developer (intern)

IT/Software Development

Student

N/A


Company Details

Khalda Petroleum (multinational)

Cairo, Egypt

101-500 employees

Oil and Gas

N/A

Jun 2010 to Jul 2010 (1 month)
Accounting (intern) at Banque Misr

Experience Details

Accounting (intern)

Accounting/Finance

Student

N/A


Company Details

Banque Misr

Cairo, Egypt

More than 1000 employees

Accounting and Auditing Services, Banking

N/A

Feb 2010 to Mar 2010 (1 month)

Achievements


Achievements in music industry playing piano

Education

Business Managements and Information systems in Information Systems

Education Details

Business Managements and Information systems

Information Systems

Université Française d'Égypte (UFE), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Université Française d'Égypte (UFE)
2006 - 2010
M1 in Information Systems

Education Details

M1

Information Systems

Université Française d'Égypte (UFE), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Université Française d'Égypte (UFE)
2009 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

lycee la liberte heliopolis

Egypt

2006

A / Excellent / 85 -100%

N/A

lycee la liberte heliopolis
2006

Certifications

TOPIK 2
Apr 2012

Certificate details

TOPIK 2

Apr 2012

N/A

N/A

N/A

N/A

Training and Courses

CCNA at Private
Feb 2011

Training/Course Details

CCNA

Feb 2011

Private

N/A

Training/Course Details

ORACLE PL/SQL

Feb 2015

NEXT Academy

N/A

This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAdaptiveAdobe PhotoshopAnalyticalAnimalsArabicBankingBusiness AnalysisBusiness AnalystBusiness Services - OtherCCNACommunicatorComputer SoftwareCookCustomer ServiceDocument WritingDrawingE-commerceEducationEnglishEntertainmentExsys SolutionsFinanceFinancial ServicesFlexibleFoodFrenchFrench University In EgyptHard WorkerHealthcare And Medical ServicesHelpdesk AgentITInformation SystemsInsuranceInternetInternet SearchKhalda PetroleumKoreanKorean DramaKpopMarketingMusicORACLE PL/SQLOil And GasOracle DeveloperPL/SQLPianoPlannerPresentation SkillsSRS WritingSoftware DevelopmentSupportSupport AnalystTOPIK 2Teacher AssistantTechnicalTechnical AnalysisTechnical SupportTechnical WritingTelecommunicationsTicketing SystemTravel And TourismTroubelshootingUPSUser GuideUser GuidesVideotron

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Korean

Korean

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

1-3 years

Technical Writing

Technical Writing

: Advanced

: High

:

1-3 years

User Guide

User Guide

: Advanced

: High

:

1-3 years

Ticketing System

Ticketing System

: Advanced

: High

:

1-3 years

Technical Analysis

Technical Analysis

: Advanced

: High

:

1-3 years

Business Analysis

Business Analysis

: Advanced

: High

:

1-3 years

PL/SQL

PL/SQL

: Intermediate

: Medium

:

Less than 1 year

Marketing

Marketing

: Intermediate

: High

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

: Expert

: High

:

3-5 years

Technical

Technical

: Advanced

: Extreme - I love it!

:

3-5 years

Document Writing

Document Writing

: Advanced

: High

:

1-3 years

SRS writing

SRS writing

: Advanced

: High

:

1-3 years

User Guides

User Guides

: Advanced

: High

:

1-3 years

Business analyst

Business analyst

: Advanced

: High

:

1-3 years

Troubelshooting

Troubelshooting

: Intermediate

: Medium

:

1-3 years

Key Skills

Analytical, Planner, Communicator, Hard worker, Flexible / Adaptive

Online Presence

Public Profilehttps://eg.linkedin.com/in/dalia-zakareya-a5b56947

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