Basic Info

Dalia samy

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

CCR at Vodafone

Experience Details

CCR

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

vodafone.com.eg

Jul 2011 to present (5 years 5 months)
CSR &Tech. support at Xceed

Experience Details

CSR &Tech. support

Customer Service/Support

Entry Level

N/A


Company Details

Xceed

Cairo, Egypt

More then 1000 employees

Consumer Services

www.xceedcc.com

Aug 2010 to Jul 2011 (11 months)
HR coordinator (volunteer) at Start

Experience Details

HR coordinator (volunteer)

Human Resources

Entry Level

N/A


Company Details

Start

Egypt

1-10 employees

Consumer Services

N/A

Apr 2009 to Jun 2009 (2 months)

Achievements


I had excellent degree in my graduation project and the best team player among my team, also i had been reconised from CCR department because i've paryicipated in charity events that vodafone CCR sponsors

Education

Bachelor's Degree in computer and control

Education Details

Bachelor's Degree

computer and control

Suez Canal University, Egypt

Not specified

N/A

Excellent grade in graduation project

Suez Canal University
2001 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Modern Egyptian school

United Arab Emirates

2001

A / Excellent / 85 -100%

N/A

Modern Egyptian school
2001

Certifications

MCPD
Dec 2008

Certificate details

MCPD

Dec 2008

N/A

N/A

N/A

Microsoft

N/A

Training and Courses

Training/Course Details

soft skills

Mar 2008

dale carngie

N/A

Training/Course Details

on job traianing-sharepoint project

Apr 2009

synergy

N/A

Training/Course Details

Training of trainers

May 2016

Mentarcise

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicCCRCSR &Tech. SupportComputer And ControlConsumer ServicesCusromer CareCustomer ServiceCustomer-orientedEnglishHR CoordinatorHuman ResourcesMCPDMicrosoft OfficeOn Job Traianing-sharepoint ProjectOrganizerPaintingPresenterProblem SolverReading BooksSoft SkillsSupportTechnical SupportTelecommunicationsTraining Of TrainersVodafoneWeb And Windows Based Programing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

cusromer care

cusromer care

: Expert

: High

:

3-5 years

technical support

technical support

: Intermediate

: High

:

Less than 1 year

human resources

human resources

: Little knowledge

: Medium

:

Less than 1 year

web and windows based programing

web and windows based programing

: Little knowledge

: Little

:

Less than 1 year

Key Skills

Analytical, Presenter, Customer-oriented, Organizer, Problem Solver

Online Presence

https://touch.www.linkedin.com/?sessionid=629598263967744&origin=acceptInvite&native_launcher=1&memberId=261174046&dl=no#youhttps://www.facebook.com/DaliaSamy

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