Dalia sayed kamel

Operations Manager , software tester

New Cairo, Cairo, Egypt

EgyNozom

Jan 2021 - Aug 2021 -7 months

aqarmap

Feb 2018 - Jun 2020 -2 yrs, 4 months

Job Details:- Monitor daily operations and address potential issues when they arise - Handled CRM system related data - Dealing with customers face to face or through telephone or email during handling their issues - Monitor all Aftersales processes and measure all related KPI. - Audit numbers for customer success and sales team every week

knock target

Mar 2017 - Jan 2018 -10 months

Egypt

Job Details:- Provide inspired leadership for the organization. - Make important policy, planning, and strategy decisions. - Develop, implement, and review operational policies and procedures. - Assist HR with recruiting when necessary. - Help promote a company culture that encourages top performance and high morale. - Oversee budgeting, reporting, planning, and auditing. - Work with the board of directors to determine values and mission, and plan for short and long-term goals. - marketing plan - social media marketing - Review, evaluate, and test application and websites from technology team , - Develop a strong understanding of business and system processes. - Support worker communication with the management team. -Handle all customers problems

al nahar hospital

Jan 2016 - Aug 2016 -7 months

Egypt , Cairo

Job Details:- Balancing patient accounts and taking payments for services rendered, - Reviewing bills and claims for accurate information, - Entering data into the hospital’s database, - Handling incoming and outgoing email , - Maintaining all staff and patient files in the company’s database, - Preparing billing reports and other documents to provide to state or federal government agencies as needed, - Identifying and resolving problems and inaccuracies in date entries, and - Extensively interacting with patients, physicians, policy representatives, and other people as necessary to collect payments.