Dalia Waleed

Customer Support RepresentativeFull Time

• Job Details:Amazon PLS American Account. - Engaged with clients to ensure they understood how to use purchased products effectively, reducing return rates and enhancing customer satisfaction. - Provided personalized guidance and support to address client concerns, focusing on maximizing product experience. - Proactively identified customer pain points and offered solutions to improve overall satisfaction and retention. - Monitored and analyzed feedback to refine retention strategies and contribute to continuous service improvements.

Customer Support RepresentativeFull Time

• Job Details:- Provided support to small and medium business clients, resolving inquiries and issues efficiently to ensure high customer satisfaction. - Managed and prioritized a high volume of customer interactions via phone and email, maintaining professionalism and accuracy. - Collaborated with internal teams to escalate and promptly address complex technical or service-related problems. - Proactively identified opportunities to enhance customer experience and recommended solutions that benefited both clients and the company.