Dalia Nagi

Personal Assistant To ChairmanFull Time

• Job Details:Manage the Chairman’s diary. Organizing and Schedule meetings/appointments appropriately taking minutes of meeting. Oversee/manage mail distribution system. Handling guests’ complaints. Resume Dalia N. Osman -1- Recording the negative comments in Tripadvisor , booking.com , STR Global on daily basis and CST “Customer Satisfaction Reports” on monthly basis. Training the staff to achieve the mutual cooperation with others. Communicate with other departments to receive and relay information as required. Maintain Chairman filling system (electronic and manual) with easy references in orderly and efficient manner. Follow-up on pending issues/actions, feedback to the Chairman accordingly. Manage the travel arrangements such as booking airline tickets, hotel accommodation, and travelling itinerary...etc. Develop presentations as directed and instructed by Chairman Provide administrative assistance for department meetings (i.e. prepare & distribute agenda, confirm attendees, compile documentation, etc Prepare department reports/documentation as directed by the Chairman. Receive / route customers’ calls and handle all incoming & outgoing calls in addition to the long Distance phone calls professionally & efficiently. Following up the actions and due dates of all opened action plans with the Top Managements. Following up with the head office “Concorde Louvre Hotels” in France all documents and transferring letters, memos, with the Vice President and Director of Sales and Marketing Etc... Preparing the contracts of the Top Management as Hotel Managers and General Manager and Director of F&B... etc . Following up, managing and preparing all documents related to Board of Directors and General Assembly Meetings include Invitation, Agenda, Reports and Minutes Of Meeting, regularly handling all the correspondences with all the other groups. My New born projects; Testa Rossa Café in Concorde El Salam Hotel Cairo , Testa Rossa in Maadi, Cherry On Top in City Stars, Cherry on Top in Concorde El Salam Hotel Cairo . I was representing the owner in negotiating the entire articles related to the above mentioned projects. Following up to meet our soft opening due date ...etc. Handling all the reports and contracts related to Concorde EL Salam Hotel Management Company as it’s a sister company. Collecting all the Income Statement reports from Concorde Cairo Hotel , Concorde Sharm Hotel, Moreen Marsa Allam Hotel , Testa Rossa Café (2 Branches ), Cherry On Top ( 2 Branches ), sending to our Consultant Auditor to Check the percentage of the Owner Share and getting all the defects and contacting the Head Departments to solve and handle. Authorized to rent two of our bazaar shops and succeeded to rent one to Flepoateer Shop and the other to Ethiopian Airlines .

Office ManagerFull Time

• Job Details:Manage the Managing Director diary.  Organizing and Schedule meetings/appointments appropriately taking minutes of meeting.  Oversee/manage mail distribution system.  Handling property complaints.

Office Manager to Managing directorFull Time

• Job Details:Working with Italian Managing Director and Mr. Micheal Ohud promoted him and he left the company then i quit