DE

Dalia Mohamed El Badea

Technical Support Representative

Zaher, Cairo, Egypt

Work Experience

  • Technical Support RepresentativeFull Time

    Telecom Egypt

    Nov 2023 - Mar 2024 -4 months

    • Job Details:• Helped large number of customers everyday with positive attitude and focus on customer satisfaction. • Responded to customer calls to answer questions about products and services. • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

  • Kindergarten TeacherFull Time

    Heliopolis Modern Language School

    Sep 2022 - Jul 2023 -10 months

    • Call Center AgentFull Time

      National social insurance

      Jul 2021 - Jul 2022 -1 yr

      • Job Details:• Helped large number of customers everyday with positive attitude and focus on customer satisfaction. • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response. • Trained new personnel regarding company operations, policies and services.

    • Kindergarten TeacherFull Time

      Manara modern language school

      Aug 2020 - May 2021 -9 months

        • Education

        • College Diploma in  Comprehensive communication diploma

          Ain Shams University (ASU)

          Jan 2019 - Jan 2020 - 1 Year

        • Bachelor's Degree in Childhood eduaction

          Ain Shams University (ASU)

          Jan 2019 

        • High School - Thanaweya Amma

          El Nasr Smart LAnguage School

          Jan 2015 

        Skills

        • Communication skills
        • HR

        Languages

        • Arabic

          Fluent

        • English

          Advanced

        Training & Certifications

        • Payroll workshop

          Merl·2024

        • personnel workshop

          Merl·2024

        • Reward, punishment and modification of student behavior course

          Pioneer teacher training company·2020
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