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Dalia Mahmoud

Customer service

Hadayek Alahram, Giza, Egypt

Work Experience

  • Customer serviceFull Time

    Banque Misr

    Jan 2022 - Aug 2023 -1 yr, 7 months

    Egypt , Cairo

    • Job Details:o Handling Customers issues with efficiency and Proper way. o Providing customers with the organizaon‘s service and product informaon. o Following up complicated customer calls when required.

  • Customer servicePart Time

    Naser Social Bank

    Oct 2021 - Nov 2021 -1 month

    Egypt , Giza

    • Job Details:o Responding promptly to customer inquiries. o Communicang with customers through various channels.

    • Education

    • Bachelor's Degree in Accounting

      Assiut University (AUN)

      Jan 2018 - Jan 2021 - 3 yr

    Skills

    • Customer Service
    • Call Center
    • Communication
    • Client Support
    • Hard Work
    • Customer Support
    • Team management
    • Microsoft Office
    • Accounting
    • bank training

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • Protectingtherightsofcustomers

      The Institute of Egyptian Banking with Central Bank Of Egypt.·2022

    • English course

      EnglishCapsules·2021

    • Rowad Online Program (summertraining)

      Banque Misr·2020

    • Rowad Online Program (summertraining)

      Banque Misr·2020
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