
Dalia Mohamed Hussein
Property Counsaltant
Ajman, United Arab EmiratesWork Experience
Property CounsaltantFull Time
Danube properties
Aug 2017 - May 2018 -9 months
United Arab Emirates , Ras al-Khaimah
Store Assist. ManagerFull Time
2XL Furniture & home Décor
Jul 2015 - May 2017 -1 yr, 10 months
United Arab Emirates , Al Ain
- Job Details:*Consistently creates a welcoming environment for the customer by greeting and assisting as well as quickly responding to customer inquiries and needs. * Demonstrates desired behaviors for staff including driving sales, handling difficult and / or complicated sales, cash management, inventory, and follow-up with customers. *Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise. Utilizes company tools to diagnose opportunities and develops action plans to improve performance. Forecasts/reforecast business, focusing on productivity to meet sales goals Leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization. Ensures company standards are met for store and associate appearance at all times. Prioritizes, plans, and adjusts schedules as necessary to maximize sales. Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner. Ensures all pricing, signage, and displays are correct at all times. Receives regular vendor deliveries and stocks sales floor in a timely manner. Responsible for controlling inventory stock levels and reordering as necessary within budget. Enforces all company policies and procedures, including health, safety, and security Meet the store's monthly targets & train staffs. Evaluates competition by visiting competing stores; gathering information such as style, quality , and prices of competitive merchandise Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor. Helps customers by providing information; answering questions; obtaining merchandise requested completing payment transactions; preparing merchandise for delivery. Secure adherence to company’s policies and guidelines.
CRM IN ChargeFull Time
Homes R Us part of Lals Group
Oct 2010 - Dec 2013 -3 yrs, 2 months
United Arab Emirates
- Job Details:• Organize and maintain customer files and records regarding inquiry and complaints. • Handling some duties like sending email about customer complaints to leads on urgent resolution to warehouse & delivery cell. • Assess needs of clients and refer them to appropriate services available throughout company. • Assisting to attend telephone calls in a quick and courteous manner Interfaced with customer on phones & answer questions regarding products, pricing, delivery dates, and others information. • Providing general administrative and clerical support. • Effectively resolved problems related to Customers’ requests. • Logging all complaints orders into database for tracking and reporting purposes. • Escalated any operational and/or emergency issue (regarding services and issues to a large number of customers. • Giving direct instruction to resolve customer complaints in a fast and satisfactorily level. • Directly coordinating with Warehouse Manager, Showroom Manager, Retails and Logistic & Inventory Manager if required. • Collecting data of repeated complaints to be forwarded with Retails, Buyers & Inventory for immediate resolution. • Receiving customer inquiry and getting prospective clients forwarded to Corporate Manager. • Documented and prepared monthly reports on complaints and information systems & presented same to managers. • Sending SMS of successful delivery & after registering the complaints and gathered customer feedback which will be included in monthly reports.
Education
Bachelor of German Language in Germany
Higher Institute of LanguagesJan 2004 - Jan 2008 - 4 yr