profile-img

Dalia Mohamed Hussein

Property Counsaltant

Ajman, United Arab Emirates

Work Experience

  • Property CounsaltantFull Time

    Danube properties

    Aug 2017 - May 2018 -9 months

    United Arab Emirates , Ras al-Khaimah

    • Store Assist. ManagerFull Time

      2XL Furniture & home Décor

      Jul 2015 - May 2017 -1 yr, 10 months

      United Arab Emirates , Al Ain

      • Job Details:*Consistently creates a welcoming environment for the customer by greeting and assisting as well as quickly responding to customer inquiries and needs. * Demonstrates desired behaviors for staff including driving sales, handling difficult and / or complicated sales, cash management, inventory, and follow-up with customers. *Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise.  Utilizes company tools to diagnose opportunities and develops action plans to improve performance.  Forecasts/reforecast business, focusing on productivity to meet sales goals  Leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization.  Ensures company standards are met for store and associate appearance at all times.  Prioritizes, plans, and adjusts schedules as necessary to maximize sales.  Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner.  Ensures all pricing, signage, and displays are correct at all times.  Receives regular vendor deliveries and stocks sales floor in a timely manner.  Responsible for controlling inventory stock levels and reordering as necessary within budget.  Enforces all company policies and procedures, including health, safety, and security  Meet the store's monthly targets & train staffs.  Evaluates competition by visiting competing stores; gathering information such as style, quality , and prices of competitive merchandise  Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.  Helps customers by providing information; answering questions; obtaining merchandise requested completing payment transactions; preparing merchandise for delivery.  Secure adherence to company’s policies and guidelines.
    • CRM IN ChargeFull Time

      Homes R Us part of Lals Group

      Oct 2010 - Dec 2013 -3 yrs, 2 months

      United Arab Emirates

      • Job Details:• Organize and maintain customer files and records regarding inquiry and complaints. • Handling some duties like sending email about customer complaints to leads on urgent resolution to warehouse & delivery cell. • Assess needs of clients and refer them to appropriate services available throughout company. • Assisting to attend telephone calls in a quick and courteous manner Interfaced with customer on phones & answer questions regarding products, pricing, delivery dates, and others information. • Providing general administrative and clerical support. • Effectively resolved problems related to Customers’ requests. • Logging all complaints orders into database for tracking and reporting purposes. • Escalated any operational and/or emergency issue (regarding services and issues to a large number of customers. • Giving direct instruction to resolve customer complaints in a fast and satisfactorily level. • Directly coordinating with Warehouse Manager, Showroom Manager, Retails and Logistic & Inventory Manager if required. • Collecting data of repeated complaints to be forwarded with Retails, Buyers & Inventory for immediate resolution. • Receiving customer inquiry and getting prospective clients forwarded to Corporate Manager. • Documented and prepared monthly reports on complaints and information systems & presented same to managers. • Sending SMS of successful delivery & after registering the complaints and gathered customer feedback which will be included in monthly reports.
    • Education

      • Bachelor of German Language in Germany

        Higher Institute of Languages

        Jan 2004 - Jan 2008 - 4 yr

      Share this Profile