
Dalia Malak Gorgy
Chairman PMO at Misr holding Insurance Company
Nasr City, Cairo, EgyptWork Experience
Chairman PMOFull Time
Misr holding Insurance Company
Jan 2021 - Present -4 yrs, 6 months
Egypt , Cairo
- Job Details:Maintain and monitor active calendar connected to Chairman. Manage correspondence, scheduling appointments, phone calls and making travel arrangements. Manage his welfare and medical file and keep a record. Manage his household paperwork and travel arrangements. Keep record of all the Chairman and household personal documents. Manage personal expenses at office and submit expenses reports. Managing his speeches and invitation in Ambassies and all other external non Gov, entities. Manage all meetings arrangements with subsidiaries CEOs at premises. Manage all meeting arrangements with other entities at premises. Responsible for all office needs, report and monitor any needed maintenance or renovation. Manage the “Women empowerment” program in cooperation with the International Finance corporation – World bank Group, under the umbrella of our President instructions to create equal opportunities at work environment to increase women productivity. Provide Marketing sector with all needed marketing materials from the holding company and its subsidiaries. Implement and consolidate best practices and processes within the holding company and its subsidiaries. Define and maintains standards for project management. Standardize the process across all project management departments and services. Provides consistent project management guidance, methods, systems, tools and metrics for consistent project outcomes throughout the organization. Define roles and responsibilities needed on any given project. Train, mentor and coach employees. Organize regular workshops and training programs regarding project management to keep staff up to date. Provide templates, tools and software to manage project efforts. Archive all the project documents created during the project into a document repository. Manage the follow up for more than 40 projects within the companies’ different portfolios, insurance and risk management, marketing, strategic projects, investment, real estate contraction, IT, HR and core business.
CEO Personal Assistant and Administration ManagerFull Time
Tanweer Studios Egypt
Apr 2016 - Jul 2020 -4 yrs, 3 months
Egypt , Cairo
- Job Details:Overseeing general office and Studio’s operation. Maintaining a strict record retention system. Arranging and managing all high management internal and external meetings delivering best customer service and hospitality experience. Coordinating appointments and meetings and managing staff calendars and schedules. Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity. Purchasing office supplies and equipment and maintaining proper stock levels. Producing reports, composing correspondence, and drafting new contracts. Creating presentations and other management-level reports. coordinate administrative procedures, systems and set the way to streamline processes. Ensuring clear channels of information and adequate flow of information within the company to facilitate the operation. Monitor costs and expenses to assist in budget preparation. Monitoring inventory of office supplies and studios equipment and supplies and the purchasing of new material with attention to budgetary constraints. Overseeing facilities services, maintenance activities and tradespersons. Overseeing latest technology to facilitate the operation within budget restraints. Organizing and supervising other office and studios activities (recycling, renovations, event planning etc.). Responsible for the implementation of all digital and physical security international standards and requirements, passing a yearly audit from our major clients e.g., Disney and Netflix. Acting as Project Manager for high profiles projects. Monitoring costs and expenses to assist in budget preparation. Ensuring admin operation adheres to policies and regulations. Auditing all HR process for employees from joining internal and governmental. Managing all visas and travel arrangements needs for staff. Supervising and prepare for finance department monthly salaries deduction or bonuses according to each department taken actions. Preparing monthly and yearly Staff leaves record including all kinds of leaves. Discussing with high management and each department Manager the yearly needed manpower to take required actions. Preparing and publish all vacancies adds. Reviewing the organization legal documents and requirements with legal department. Maintaining and monitor constant PR with clients and related meetings and events. Responsible for events management and media releases. Managing administration managers and staff. Maintaining Healthy work atmosphere among employees and implementing periodic motivational programs to build loyalty and invest in human assets. Attending and preside over meetings (internal/external). 4 Maintaining CEO office records. Delegating responsibility within admin team. Participating in seminars and conferences. Soliciting customer feedback. Promoting company's mission and values in coordination with Mother Company. Setting district and regional goals for admin team. Managing cost effectiveness in cooperation with finance department. Receiving monthly reports from all departments and prepare final monthly report to high management.
Quality and Training OfficerFull Time
- Job Details:Ensuring all training and operations are conducted in accordance with applicable law, regulations requirements and Air Arabia standards. Liaison with the government regulatory authorities. Liaise with the Head office and all 5 Hubs, maintaining effective level of management activities regarding monthly reporting and periodic meetings to discuss all department issues. Ensuring that all accidents, incidents and/or occurrences are reported and that the recommended corrective actions are carried out. Responsible for the Ground / Line training, recruitment, and administrative functions. Ensuring the staff establishment meets the needs of the company. To determine cost effective regarding training and standards. Directing the appointment, promotion and termination of staff. Ensuring in-flight sales maximize revenue and contribution. Ensuring the staff productivity levels and standards are maintained to the highest possible cost-effective levels. Preparation of departmental budget and operating within its constraints. Maintaining a high degree of staff morale and welfare. Create monthly entertaining activity to enhance communication among staff and decrease motivation. Support physical infrastructure and work environment such as company uniforms, transportation, Hotels and training facilities. Monitoring standards the outsourced services provided by other entities, carrying out periodic audits to make sure that they are following the required standards. Liaison with the required original equipment manufacturers. 5 Liaison with the relevant external entities Liaison with other Department regarding all common business activities. Monitoring the standards set by and services offered by other particularly competitors and market needs, as to set and implement standards to cop. Undertaking the planning and preparing for the future, including management development and department organization. Seeking cost effective improvements. Implementing all organization quality systems regarding documentation and records retention. Ensuring good industrial relations are maintained. Receiving customers’ feedback forms and applying any corrective actions if required. Maintaining good discipline among all department staff whilst on duty.
Cabin crew deputy Manager and training in-chargeFull Time
NESMA Airlines
Mar 2010 - Feb 2015 -4 yrs, 11 months
Egypt , Cairo
- Job Details:Work as a member of the founders’ team for 2 airlines regarding recruitment and initial training. Deputize the manager regarding all his managerial duties in case of his absence. Staff training concerning public relation, Body language and customer satisfaction standards. Design, produce and implement training programs and schedules for Crew, supervising their progress and maintaining records of their performance. Training programs will include, but not necessarily be restricted to incorporate both theory and practical elements, ensuring that all theoretical subjects are, as far as possible, put into practice. Maintain training records, including materials, tests used and results. Maintain records for the purpose of ensuring that necessary training is provided in required time. Carry out staff Evaluation checks and monitoring performance. Correspond with official external entities inside and abroad Egypt.
Education
Bachelor's Degree in languages
Ain Shams University (ASU)Jan 1996
Bachelor's Degree in Languages and translation
Ain Shams University (ASU)Jan 1992 - Jan 1996 - 4 yr
High School - Other
College Saint Vincent de PaulJan 1992
Skills
Languages
Arabic
FluentEnglish
FluentFrench
FluentGerman
Intermediate
Training & Certifications
six Sigma Yellow belt
Udemy·2021PMP
Management Institute Of Canada·2021Marketing
Management Institute Of Canada·2018Instructional techniques-
Management and Development Arab Center MADAC·2016Train the Trainer
City And Guilds Institute -London·2016Internal auditor
Egypt Air training Center·2010Cabin crew instructor
Egyptian Civil aviation Authority·2006Alliance Francaise
1991