DG
Dalia Gomaa
Guest Relations Executive at OceanAir Travels
Hadayek Alkobba, Cairo, EgyptWork Experience
Guest Relations ExecutiveFull Time
OceanAir Travels
Feb 2023 - Present -2 yrs, 5 months
- Job Details:As guest relations agent I'm responsible for providing exceptional customer service to guests.I'm tasked with a wide variety of responsibilities, including: listening to and managing all customer complaints and concerns. Besides, Managing guests' experiences, ensuring guests have a pleasant experience. Further, anticipate guest needs and respond to their inquiries and needs.
Education
Bachelor's Degree in English language and literature
Cairo University (CU)Jan 2023
Languages
English
FluentArabic
FluentSpanish
Intermediate
Training & Certifications
Logical and critical thinking
The university of Auckland·2022Communicating across cultures
British council·2021Academic writing in English
Reading university, UK·2021