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Dalia Ashraf

Leasing and Specialty Leasing

Mokattam, Cairo, Egypt

Work Experience

  • Specialty Leasing & Marketing ExecutiveFull Time

    JLL Egypt

    Jun 2021 - Present -4 yrs, 1 month

    Egypt , Cairo

    • Job Details:Accountable of leasing 100+ SPL locations at Open Air Mall - Madinaty Implementation of SPL Budget and Tenant Mix (Indoor and outdoor) Maximizing revenue by leasing promotional spaces in Mall common areas Following up on Contracts and Cheques collection Handling all Marketing Production related tasks (hoardings installation, window displays approvals, artworks approvals, designs and branding of any Marketing material) Tenant Relationship Management
  • Mall Management ExecutiveFull Time

    Tamdeen Group Kuwait

    May 2015 - Mar 2020 -4 yrs, 10 months

    Kuwait , Kuwait City

    • Job Details:Reports to Mall General Manager. -Analyzing Retailers' Sales data (Month to date/ Year to Date/ Turn Over Percentage Fees/ Rent to Sales Ratio) -Analyzing Brands performance according to Location, targeted customers and traffic. -Preparing OPEX, CAPEX, and Sales Budgets. -Responsible for maintaining the Business Processes and Department policies and procedures. -Preparing Revenue Reports submitted to the Chairman. -Managing the Department Team/ Delegating tasks/ Training new employees as required & acting as the Office Manager. -Managing the Debt Collections & Invoicing process of (Investment Fees/Utility Charges/Maintenance Charges/Late Charges). --Ensuring the Lease Agreements Terms are applied for each Retailer respectively. -Coordinating with Retail Design & Delivery and Leasing Departments to schedule the yearly refurbishment of the Mall Units. -Coordinating with Maintenance Department in rectifying the Mall & Units snags.. - Managing the Mall Car Park System (Registrations/Renewals/Cancellations/Invoicing) -Handling the Petty Cash Process. -Managing the Documentation process for the Retailers' Insurances & Licenses. -Raising Purchase Requests as required, following up on items delivery and related payments. --Yardi system user
  • Collection SpecialistFull Time

    Asstets Real Estate

    Mar 2013 - Sep 2014 -1 yr, 6 months

    Egypt , Cairo

    • Job Details:-Monitor accounts to identify outstanding debts -Investigate historical data for each debt or bill -Find and contact clients to ask about their overdue payments -Take actions to encourage timely debt payments -Process payments and refunds -Resolve billing and customer credit issues -Update account status records and collection efforts -Report on collection activity and accounts receivable status
  • Collection OfficerFull Time

    HSBC

    Aug 2010 - Feb 2013 -2 yrs, 6 months

    Egypt , Cairo

    • Job Details:-Monitor accounts to identify outstanding debts -Investigate historical data for each debt or bill -Find and contact clients to ask about their overdue payments -Take actions to encourage timely debt payments -Process payments and refunds -Resolve billing and customer credit issues -Update account status records and collection efforts -Report on collection activity and accounts receivable status
  • Education

    • Bachelor's Degree in English

      Ain Shams University (ASU)

      Jan 2010 

    • High School - Thanaweya Amma

      badr lang. school

      Jan 2005 

    Activities

    • College grad at Alsun

      Student Activity

      Jan 2006 - Jun 2010 -4 yrs, 5 months

    Achievements

    More than 10 Yrs of Experience in the operations field, ranging from Finance & Collection to Property management in Egypt & Kuwait!

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • Italian

      Intermediate
    • French

      Intermediate

    Training & Certifications

    • The Fundamentals of Digital Marketing

      Google Inc.·2020
    • GVS E-Learning Program Course

      The Middle East Council of Shopping Centers·2020
    • Retail Real Estate Course

      The International Council of Shopping Centers·2019
    • Banking Internship

      Arab African Int. Bank·2009
    • Customer Service Internship

      Barclays Bank·2008
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