
Dalia Ashraf
Leasing and Specialty Leasing
Mokattam, Cairo, EgyptWork Experience
Specialty Leasing & Marketing ExecutiveFull Time
JLL Egypt
Jun 2021 - Present -4 yrs, 1 month
Egypt , Cairo
- Job Details:Accountable of leasing 100+ SPL locations at Open Air Mall - Madinaty Implementation of SPL Budget and Tenant Mix (Indoor and outdoor) Maximizing revenue by leasing promotional spaces in Mall common areas Following up on Contracts and Cheques collection Handling all Marketing Production related tasks (hoardings installation, window displays approvals, artworks approvals, designs and branding of any Marketing material) Tenant Relationship Management
Mall Management ExecutiveFull Time
Tamdeen Group Kuwait
May 2015 - Mar 2020 -4 yrs, 10 months
Kuwait , Kuwait City
- Job Details:Reports to Mall General Manager. -Analyzing Retailers' Sales data (Month to date/ Year to Date/ Turn Over Percentage Fees/ Rent to Sales Ratio) -Analyzing Brands performance according to Location, targeted customers and traffic. -Preparing OPEX, CAPEX, and Sales Budgets. -Responsible for maintaining the Business Processes and Department policies and procedures. -Preparing Revenue Reports submitted to the Chairman. -Managing the Department Team/ Delegating tasks/ Training new employees as required & acting as the Office Manager. -Managing the Debt Collections & Invoicing process of (Investment Fees/Utility Charges/Maintenance Charges/Late Charges). --Ensuring the Lease Agreements Terms are applied for each Retailer respectively. -Coordinating with Retail Design & Delivery and Leasing Departments to schedule the yearly refurbishment of the Mall Units. -Coordinating with Maintenance Department in rectifying the Mall & Units snags.. - Managing the Mall Car Park System (Registrations/Renewals/Cancellations/Invoicing) -Handling the Petty Cash Process. -Managing the Documentation process for the Retailers' Insurances & Licenses. -Raising Purchase Requests as required, following up on items delivery and related payments. --Yardi system user
Collection SpecialistFull Time
Asstets Real Estate
Mar 2013 - Sep 2014 -1 yr, 6 months
Egypt , Cairo
- Job Details:-Monitor accounts to identify outstanding debts -Investigate historical data for each debt or bill -Find and contact clients to ask about their overdue payments -Take actions to encourage timely debt payments -Process payments and refunds -Resolve billing and customer credit issues -Update account status records and collection efforts -Report on collection activity and accounts receivable status
Collection OfficerFull Time
HSBC
Aug 2010 - Feb 2013 -2 yrs, 6 months
Egypt , Cairo
- Job Details:-Monitor accounts to identify outstanding debts -Investigate historical data for each debt or bill -Find and contact clients to ask about their overdue payments -Take actions to encourage timely debt payments -Process payments and refunds -Resolve billing and customer credit issues -Update account status records and collection efforts -Report on collection activity and accounts receivable status
Education
Bachelor's Degree in English
Ain Shams University (ASU)Jan 2010
High School - Thanaweya Amma
badr lang. schoolJan 2005
Activities
College grad at Alsun
Student Activity
Jan 2006 - Jun 2010 -4 yrs, 5 months
Achievements
More than 10 Yrs of Experience in the operations field, ranging from Finance & Collection to Property management in Egypt & Kuwait!
Skills
- Team management
- Data Analysis
- Finance Management
- Microsoft Office
- English Business writing
- negotiation skills
- Property Management
- Operations Management
- Administration
- Operations
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Languages
Arabic
FluentEnglish
FluentItalian
IntermediateFrench
Intermediate
Training & Certifications
The Fundamentals of Digital Marketing
Google Inc.·2020GVS E-Learning Program Course
The Middle East Council of Shopping Centers·2020Retail Real Estate Course
The International Council of Shopping Centers·2019Banking Internship
Arab African Int. Bank·2009Customer Service Internship
Barclays Bank·2008