Dalia Mohamed Aly

Corporate Customer ServiceFull Time

• Job Details:• Following up the credit memos that implementation through the corporate customers. • Collection of the checks. • Acting as the corporate customer liaison between other bank departments • Dealing with all the services related to corporate subjects like ( Letter of guarantee-letter of credit- collections documents )

Customer serviceFull Time

• Job Details:• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. • Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. • Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges. • Open new accounts/Closing accounts • Overseas transfers • Refer customers to appropriate banking services and representatives. • Implementation of loans through the system

traineeInternship

• Job Details:learn the basics of banking by helping the trainer in performing the work , worked as a customer service.