Dalia Ahmed

Onboarding specialist

Shubra, Cairo, Egypt

Weelo company

Sep 2021 - Feb 2023 -1 yr, 5 months

Egypt , Cairo

Job Details:Essential Duties and Responsibilities ●Taking ownership to onboard the customer by understanding the requirement and provide world class solutions Share the best practices to customer. ● Providing product training to customer and Coordinate with the customer on User Acceptance Training. ●Taking ownership of customer issues reported and seeing problems through to resolution. ●Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. ●Ensure proper recording and closure of all issues. ●Prepare accurate and timely reports Document knowledge in the form of knowledge base tech ● Set up websites for clients as well handling their inquiries. ● Giving them training session on how to use the system

Apr 2020 - Sep 2021 -1 yr, 5 months

Egypt , Cairo

Job Details:Essential Duties and Responsibilities ● Collect and enter data for all new restaurant menus, update menus as necessary ● Communicate with restaurants regarding menu-related questions ● Provide ongoing restaurant support ● Review and plan weekly client menus; adjust as needed ● Ensure adequate portioning of dishes ● Assist in updating outdated data ● Set up customers for immediate success by facilitating the implementation process for new accounts. ●Educate new customers, help solve technical problems, and ensure smooth adoption of our products and services. ● Giving them training session on how to use the system. ●Taking ownership to onboard the customer by understanding the requirement and provide world class solutions Share the best practices to customer. ●Provide product training to customer and Coordinate with the customer on User Acceptance Training.