
Dalia Adel Alsaadany
Utilities Customer Service Representative at Hatolna
Nozha, Cairo, EgyptWork Experience
Utilities Customer Service RepresentativeFull Time
Hatolna
Nov 2019 - Present -5 yrs, 8 months
Egypt , Cairo
- Job Details:• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. • Takes pride in delivering what is promised in line with the customer and service expectations. • tracking the orders. • submit requests and orders for clients. • explain for customer our services and methods of payment. • handing orders for clients. • Promote and advise any new offer . • Prepare Internal reports for every transaction all over the day.
financial consultantFull Time
- Job Details:Click to edit position description• Handle hard calls in order to keep and exceed the client's satisfaction. • Supporting the company’s management in other task/project as needed. • setting sales visits to explore potential business opportunities by identifying their needs. • Proposing and actively promoting solution based on company products and services that would satisfy needs • Ensuring the clients fulfill all needed documents and medical examinations. • Following up on the development of clients needs and maintaining good long terms relation with customers to ensure the maximum clients satisfaction. • Ensuring excellent feed back efficiency to customers queries. • Continuously updating market and competition knowledge to expand market penetration. • Continuously building and developing the network of contacts and sources of leads.• Ensuring continuous self-development to keep up to date with the knowledge needed for effective performance. • Keeping up to date with company standards, policies, procedures and authority limits that affect the implementation of responsibilities. • Presenting periodical activity and statistics report as needed. • Supporting the department in any other task/ project as needed • Maintain close follow up on all client requests to guarantee prompt and regular feedback as required.
Education
Bachelor's Degree in commerce
Ain Shams University (ASU)Jan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
El Gomhoria private schoolJan 2008
Languages
Arabic
FluentEnglish
AdvancedItalian
Beginner
Training & Certifications
sales
grow skills·2015insureance
Acelife ·2014Auc
AUC·2013english
AUC·2013Accounting
Ain Shams·2012ICDL
cairo·2012