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Dalia Adel Alsaadany

Utilities Customer Service Representative at Hatolna

Nozha, Cairo, Egypt

Work Experience

  • Utilities Customer Service RepresentativeFull Time

    Hatolna

    Nov 2019 - Present -5 yrs, 8 months

    Egypt , Cairo

    • Job Details:• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. • Takes pride in delivering what is promised in line with the customer and service expectations. • tracking the orders. • submit requests and orders for clients. • explain for customer our services and methods of payment. • handing orders for clients. • Promote and advise any new offer . • Prepare Internal reports for every transaction all over the day.
  • Customer Expert ExperianceFull Time

    VFS Tasheel

    Jun 2016 - Aug 2017 -1 yr, 2 months

    Egypt

    • financial consultantFull Time

      Chubb

      Dec 2014 - Aug 2015 -8 months

      Egypt , Giza

      • Job Details:Click to edit position description• Handle hard calls in order to keep and exceed the client's satisfaction. • Supporting the company’s management in other task/project as needed. • setting sales visits to explore potential business opportunities by identifying their needs. • Proposing and actively promoting solution based on company products and services that would satisfy needs • Ensuring the clients fulfill all needed documents and medical examinations. • Following up on the development of clients needs and maintaining good long terms relation with customers to ensure the maximum clients satisfaction. • Ensuring excellent feed back efficiency to customers queries. • Continuously updating market and competition knowledge to expand market penetration. • Continuously building and developing the network of contacts and sources of leads.• Ensuring continuous self-development to keep up to date with the knowledge needed for effective performance. • Keeping up to date with company standards, policies, procedures and authority limits that affect the implementation of responsibilities. • Presenting periodical activity and statistics report as needed. • Supporting the department in any other task/ project as needed • Maintain close follow up on all client requests to guarantee prompt and regular feedback as required.
    • Education

      • Bachelor's Degree in commerce

        Ain Shams University (ASU)

        Jan 2009 - Jan 2013 - 4 yr

      • High School - Thanaweya Amma

        El Gomhoria private school

        Jan 2008 

      Skills

      • Internet
      • Customer Service
      • Sales
      • Microsoft Office

      Languages

      • Arabic

        Fluent
      • English

        Advanced
      • Italian

        Beginner

      Training & Certifications

      • sales

        grow skills·2015
      • insureance

        Acelife ·2014
      • Auc

        AUC·2013
      • english

        AUC·2013
      • Accounting

        Ain Shams·2012
      • ICDL

        cairo·2012
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