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Dalal Elsafi

Front Office Executive

Riyadh, Saudi Arabia

Work Experience

  • Event Support Assistant

    Leap

    Feb 2024 - Sep 2025 -1 yr, 7 months

    Saudi Arabia

    • Job Details:Provided on-site support during Leap 2025, one of the largest tech conferences in the region, attended by 50,000+ participants. Assisted with attendee registration, guiding participants and ensuring a smooth check-in process. Helped manage crowd flow and provided directions to attendees, contributing to a positive event experience. Supported the event team with minor logistical tasks, such as distributing materials and addressing basic attendee inquiries.
  • Front Office Executive

    Royal Dental Center & Fedail Hospital

    Mar 2021 - Jun 2022 -1 yr, 3 months

    Sudan

    • Job Details:Greet and assist patients and visitors, answer and direct calls, and provide information. Schedule and confirm patient appointments, manage check-ins and check-outs, and handle necessary paperwork. Collect and verify patient information, process billing and insurance details, and maintain accurate records.
  • Call Center Agent

    Zain (Telecommunication)

    Dec 2019 - Nov 2020 -11 months

    Sudan

    • Job Details:Answer and handle a high volume of inbound and outbound calls, providing excellent customer service. Address customer inquiries, complaints, and support requests, resolving issues promptly and efficiently. Document call details and customer interactions in the company's database, ensuring accurate records.
  • Education

    • Bachelor's Degree in Environmental Studies

      Al-Neelain University

      Jan 2014 

    Skills

    Languages

    • Arabic

      Fluent
    • English

      Intermediate
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