Dahlia Mohamed Hassan

General Manager’s Assistant and Office Manager Derya Travel – GSA Turkish airlines Full Time

• Job Details:• Providing professional, confidential and proactive support and executive assistance to the Managing Director of Derya Travel Egypt based on understanding the key corporate decisions, strategies and policies. My position is promoting a positive image of the company and its Executive Managers and Board Members. • Creating and managing the budget for the Management Department. • Handle appointments and e-mails for the General Manager. • Prepare agenda for meetings. • Maintain hard copy and electronic filing system. • Greet and receive visitor. • Prepare confidential and sensitive documents. • Alert manager about cancellations or new meetings. • Schedule meetings and arrange conference rooms. • Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, handling visitors, routing callers, and answering questions and requests. • Attend meetings and keep minutes • Review and ensure the expense claims are in line with the company’s policies prior to General Manager’s signature. • The sole Event Organizer for the company. • Creating regional travel policies, handling travel, and travel packages and handle all reservations related to incoming employees and consultants visiting the Head Quarter. • In addition, I arrange travel for the company Managers. • Establish contracts with hotels and certain service providers (i.e.: Hotels, Restaurants and Suppliers). I have a long experience to handle all kind of travel arrangement (expert) • Compile and maintain database of suppliers, approving their invoices, checking the goods and services have been received to a satisfactory standards. • Supervisory duties include supervising the Head Office Receptionist, and Facility workers. • Responsible for overall facility maintenance of the Head Office, and orchestrate a team of workers to keep the Head office in its top condition. • Translate documents from Arabic to English for the GM as needed. • Handle and manage the weekly Management meeting minutes. • Coordinate General Manager’s office invoice payments including checking, monitoring and processing invoicing for payment. • Act as the ultimate point of contact and resolution for escalations where needed. • Take the initiative to deputize and respond on behalf of the General Manager where appropriate. • Negotiate with Directors, Managers and Staff and help resolve issues and give advice and information at all levels as required. • Responsible of all Turkish communities in Egypt (most of the biggest Turkish corporate accounts business such like (Hayat / Limak / KCG / LC Waikiki / Sahinlar / Beko /CSA…ETC ) • Responsible of all Turkish airlines holidays year round FIT & GRP • Ticketing services • Worldwide hotel accommodation online bookings • Visa issuing services • Conferences, incentives and gala dinner services • Travel insurances Others Skills: • Create & handling inbound & inbound packages • Manage incentive & one shot groups in Egypt and Istanbul (attached one of the appreciation letter I received) • Good negotiation for Internal Contracting (Hotel , Nile Cruises, restaurants) & External (Our supplier aboard ) • Specific Marketing research on potential associations and reported to the Director of sales in order to take the necessary approaches • Build the necessary quotations for all packages • Online bookings using B2B & CTC websites • Maintain and improve long-term relations, in addition to acquiring new ones • Strong leadership and managerial skills • Excellent negotiations and communications skills • Ability to work under stress, pressure and meeting deadlines • Provide support to all company staff, specially line managers and problem solving in dealing with all problems to ensure smoother operations and better service to our clients

Senior Tour Operator Full Time

• Job Details:o Organize every details for all type of clients, (Hotels and Nile Cruises accommodations, Guides, transportations …etc) o Create & handle programs of incoming clients o Internal Contracting (Hotels , Nile Cruises, restaurants) & The international contracting with the Tour operators o Responsible of the followings files: Love your Holidays Greece Planet Worldwide Thailand Splendid Tunis Responsible of all the Lions Club outgoing requests - Lion conference in korea & Japan (July 2011) - Annual celebration in Ain Sokhna (2011)

Operation SupervisorFull Time

• Job Details:o Reporting to Managing Director of Smilo Egypt o Organize every details for all type of clients, (Hotels and Nile Cruises accommodations, Guides, transportations …etc) o Create & handle programs of incoming Clients o Manage incentive & one shot groups o Internal Contracting (Hotel , Nile Cruises, restaurant) & External (Our partners aboard ) o Specific Marketing research on potential Tour operators and reported to the Director of sales in order to take the necessary approaches o Handling all the new Tour operators programs (Quoting / handling their files…etc) • Handling all the necessary arrangements for the travel Fairs such as (Hotel bookings / flights / Stand (reservation & decoration) / meeting’s agenda) The major travel fairs handled - FITUR Spain - ITB Berlin - IMAX States - WTM UK o Organize every details for all type of clients, (Hotels and Nile Cruises accommodations, Guides, transportations …etc) o Manage incentive & one shot groups Organization of Gala Dinners / Huge Events inside and outside Cairo such as Catering, Set up and entertainments.. etc o Create & handle programs of incoming Clients(FIT & Groups) o Internal Contracting (Hotels , Nile Cruises, restaurants) &the; international contracting with the Tour operators o Responsible of the followings files: OK MATKAT Finland Key of life Australia Abreu Portugal Gate 1 USA Café Tur Turkey Amphitrion Greece Aegean Mediterranean USA Clio France Air Marin Swiss Emeco Garments Turkey Viajes Iberia Spain