Dina Mohamed Kotb
Customer Support Expert
Ain Shams, Cairo, EgyptWork Experience
Senior customer support representativeFull Time
Teleperformance
May 2011 - Mar 2013 -1 yr, 10 months
Egypt , Cairo
- Job Details:Work as a customer service representative for Canadian call center based in Egypt. Handling the customer’s issues , solving their problems managing different types of issues with different customers attitudes and getting cases resolved with maintaining a professional service level
Senior customer support representativeFull Time
Vodafone
Apr 2007 - Apr 2011 -4 yrs
Egypt , Cairo
- Job Details:Worked as a customer service representative for the UK & AUS call center based in Egypt. Handling the customer’s issues , solving their problems managing different types of issues with different customers attitudes and getting cases resolved with maintaining a professional service level.
Education
College Diploma in English Literature
Ain Shams University (ASU)Jan 2001 - Jan 2006 - 5 yr
High School - Thanaweya Amma
Our lady of perpetual succor schoolJan 2000
Languages
Arabic
FluentEnglish
Fluent