DS

DIna Mohamed Sedky

Human Resources Generalist

Shorouk City, Cairo, Egypt

Work Experience

Scooter

  • Human Resources GeneralistFull Time

    Mar 2025 - Aug 2025 -5 months

    • Hr SpecialistFull Time

      Dec 2024 - Mar 2025 -3 months

      • Senior operation specialistFull Time

        Jun 2024 - Dec 2024 -6 months

        Egypt , Cairo

        • Job Details:* Responsible for day-to-day delivery operations. * Assist with the implementation of new processes and procedures. * Identify ways to improve customer experiences. * Interact with couriers in answering questions, and resolving issues. * Daily live Tracking couriers to maintain sufficient service to the clients. * Troubleshoot and investigate fraud and troubled orders. * Monitor, anticipate and manage the live operation to ensure a great user experience Manage real-time fleet capacity. * Lead the communication with the fleet for ongoing orders.

    • Live operation specialistFull Time

      Appetito

      Jul 2022 - Feb 2024 -1 yr, 7 months

      • Customer Experience SpecialistFull Time

        Appetito

        Aug 2021 - Jul 2022 -11 months

          • Fetchr

          Education

          • Bachelor's Degree in Arts

            Ain Shams University (ASU)

            Jan 2018 

          Skills

          • Active Listening.
          • Adaptability.
          • Creative
          • Public Speaking.
          • Problem-solving.
          • organization
          • Decision Making.
          • Critical Thinking.
          • Time Management
          • Social Media
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          Languages

          • Arabic

            Fluent

          • English

            Advanced

          • Turkish

            Intermediate

          Training & Certifications

          • HR Diploma

            HR passport·2025
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