DM
DERICK MIKINGA
Assistant Manager – Customer Service at The Lime Tree Cafe & Kitchen
Dubai, United Arab EmiratesWork Experience
Assistant Manager – Customer Service
The Lime Tree Cafe & Kitchen
Jan 2022 - Present -3 yrs, 8 months
- Job Details:Contributing to the development and execution of the customer service department's long-term strategy, aligning it with the company's broader business goals. Addressing and resolving customer complaints or issues promptly and professionally. Leading a diverse team of customer service professionals, monitoring staff performance, and providing constructive feedback to deliver high-quality service in line with company standards.
The Lime Tree Cafe & Kitchen
Jan 2021 - Dec 2022 -1 yr, 11 months
- Job Details:Greeted and assisted customers in a friendly and professional manner, ensuring that customers receive exceptional service by addressing inquiries, resolving issues, and providing product recommendations.
Alshaya Group (Starbucks Coffee)
Jan 2012 - Dec 2020 -8 yrs, 11 months
- Job Details:Oversaw day-to-day store operations, including opening and closing procedures. Maintained a clean and organized store environment, ensuring compliance with Starbucks cleanliness and hygiene standards.
Education
Bachelor's Degree in Education
Kyambogo universityJan 2008 - Jan 2011 - 3 yr
Skills
- Time Management
- Performance Management
- Customer service excellence
- Complaint Handling and Resolution
- customer relationship management
- Customer Acquisition/Retention
- Excellent communication skills
- Store Supervision
- Continuous Process Improvement
- Strong Product Knowledge
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Languages
English
FluentArabic
Intermediate