DAMODHARAN DAMU

Senior Client Partner

• Job Details:Act as primary contact for key clients, ensuring their needs are met and their expectations are consistently exceeded. Build and maintain strong, trusted relationships with senior client executives and key stakeholders. Oversaw client communications, addressing concerns and issues promptly to maintain positive client experience. Ensured that Access Healthcare’s services, including RCM, medical billing, coding, and IT, are delivered on time, within budget, and in line with quality standards. Collaborated with internal teams to ensure clear understanding of client objectives and ensure service delivery aligns with agreed scope. Developed and implemented strategies to strengthen client relationships, enhance satisfaction, and drive business growth. Identified opportunities for process optimization, cost reductions, and value-added services for clients. Drove revenue growth in existing accounts by uncovering new business opportunities, including upselling and cross-selling Access Healthcare’s services. Led contract renewals and expansions, negotiating mutually beneficial terms and conditions for both client and company. Provided clients with insights on industry best practices, emerging trends, and regulatory changes that may impact their operations. Served as escalation point for critical client issues, ensuring quick and effective resolution. Proactively anticipated potential challenges or concerns and addressed them before they escalate into significant problems.