Basic Info

Haitham Qassem

4 years

Ajman, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Senior Customer Support Advisor at Etisalat UAE

Experience Details

Senior Customer Support Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisalat UAE

Ajman, United Arab Emirates

More than 1000 employees

Telecommunications

N/A

Jul 2016 to present (5 months)
Customer Support Executive at The Book Depository (Amazon)

Experience Details

Customer Support Executive

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

The Book Depository (Amazon) (multinational)

Alexandria, Egypt

51-100 employees

Consumer Services

www.bookdepository.com

Oct 2015 to Jul 2016 (9 months)
Technical Support Associate at Vodafone UK

Experience Details

Technical Support Associate

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK (multinational)

Alexandria, Egypt

More than 1000 employees

Telecommunications

N/A

May 2014 to May 2015 (1 year)
Technical Support Associate at Xceed

Experience Details

Technical Support Associate

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

N/A

Feb 2013 to Apr 2014 (1 year 1 month)
Customer Support Associate at Sutherland Global Services

Experience Details

Customer Support Associate

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Feb 2012 to Feb 2013 (1 year)
HR Specialist at Alex Center

Experience Details

HR Specialist

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Alex Center

Alexandria, Egypt

101-500 employees

Wholesale Trade

N/A

Aug 2010 to Jan 2012 (1 year 5 months)

Achievements


Reached a team leader position after few months of working as a CS executive.


Education

BSc in Law - French section

Education Details

BSc

Law - French section

Alexandria University, Egypt

Not specified

N/A

N/A

Alexandria University
2004 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College Saint Marc d'Alexandrie

Egypt

2002

A / Excellent / 85 -100%

N/A

College Saint Marc d'Alexandrie
2002

Certifications

Certificate details

Alliance de la langue Francaise

May 2002

N/A

N/A

N/A

Centre Culturel Francais

N/A

Certificate details

International commercial arbitration diploma

Nov 2010

N/A

N/A

N/A

Alexandria University

N/A

Training and Courses

Training/Course Details

SPHR

Aug 2013

Mehan Arabia

Senior Professional Human Resources

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAlliance De La Langue FrancaiseArabicConsumer ServicesCustomer ServiceCustomer SupportCustomer Support AssociateCustomer Support ExecutiveEnglishFlexibleFrenchHRHR SpecialistHard WorkerHuman ResourcesICDLInternational Commercial Arbitration DiplomaInternetLaw - French SectionMoviesMusicNegotiatorOffshoringOrganizerOutsourcingSPHRSenior Customer Support AdvisorSoccerSocialSupportSutherland Global ServicesTechnical Support AssociateTelecommunicationsTennisThe Book Depository (Amazon)Vodafone UKWholesale TradeXceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Negotiator, Organizer, Flexible / Adaptive, Social

Online Presence

http://www.linkedin.com/profile/view?id=91860949&trk=nav_responsive_tab_profilehttps://www.facebook.com/CKornelly

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