Basic Info

Haitham Qassem

4 years

Ajman, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Senior Customer Support Advisor at Etisalat UAE

Experience Details

Senior Customer Support Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisalat UAE

Ajman, United Arab Emirates

More than 1000 employees

Telecommunications

N/A

Jul 2016 to present (1 year 6 months)
Customer Support Executive at The Book Depository (Amazon)

Experience Details

Customer Support Executive

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

The Book Depository (Amazon) (multinational)

Alexandria, Egypt

51-100 employees

Consumer Services

www.bookdepository.com

Oct 2015 to Jul 2016 (9 months)
Technical Support Associate at Vodafone UK

Experience Details

Technical Support Associate

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK (multinational)

Alexandria, Egypt

More than 1000 employees

Telecommunications

N/A

May 2014 to May 2015 (1 year)
Technical Support Associate at Xceed

Experience Details

Technical Support Associate

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

N/A

Feb 2013 to Apr 2014 (1 year 2 months)
Customer Support Associate at Sutherland Global Services

Experience Details

Customer Support Associate

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Feb 2012 to Feb 2013 (1 year)
HR Specialist at Alex Center

Experience Details

HR Specialist

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Alex Center

Alexandria, Egypt

101-500 employees

Wholesale Trade

N/A

Aug 2010 to Jan 2012 (1 year 5 months)

Achievements


Reached a team leader position after few months of working as a CS executive.


Education

BSc in Law - French section

Education Details

BSc

Law - French section

Alexandria University, Egypt

Not specified

N/A

N/A

Alexandria University
2004 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College Saint Marc d'Alexandrie

Egypt

2002

A / Excellent / 85 -100%

N/A

College Saint Marc d'Alexandrie
2002

Certifications

Certificate details

Alliance de la langue Francaise

May 2002

N/A

N/A

N/A

Centre Culturel Francais

N/A

Certificate details

International commercial arbitration diploma

Nov 2010

N/A

N/A

N/A

Alexandria University

N/A

Training and Courses

Training/Course Details

SPHR

Aug 2013

Mehan Arabia

Senior Professional Human Resources

Jobseeker photo

Profile Skills and Keywords

AdaptiveAlliance De La Langue FrancaiseArabicConsumer ServicesCustomer ServiceCustomer SupportCustomer Support AssociateCustomer Support ExecutiveEnglishFlexibleFrenchHRHR SpecialistHard WorkerHuman ResourcesICDLInternational Commercial Arbitration DiplomaInternetLaw - French SectionMoviesMusicNegotiatorOffshoringOrganizerOutsourcingSPHRSenior Customer Support AdvisorSoccerSocialSupportSutherland Global ServicesTechnical Support AssociateTelecommunicationsTennisThe Book Depository (Amazon)Vodafone UKWholesale TradeXceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Negotiator, Organizer, Flexible / Adaptive, Social

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