Coretta Munyao

Project Management Consultant

• Job Details:Provide subject matter expertise to clients on project lifecycle management, helping align tasks, timelines and performance metrics. Support clients in managing deliverables and identifying project risks or bottlenecks early. Identify new business opportunities, potential partnerships and researching industry trends.

Business Analyst - Digital Lending Projects

• Job Details:Led an end-to-end analysis for two major digital transformation projects, coordinating with 10 cross-functional teams across multiple regions, to automate lending process reducing processing time and improving operational efficiency by 60%. Collaborated with subject matter experts across 8+ departments to define and document functional and non-functional requirements, ensuring full alignment with compliance, risk and operational policies, minimizing reworks and scope creep. Bridged business and technical teams by translating functional needs into technical requirements, ensuring clarity and alignment throughout the development lifecycle. Developed comprehensive test cases and acceptance criteria, executed user acceptance testing (UAT), tracked bugs and defects and worked with dev teams to ensure resolution prior to deployment, minimizing post-launch issues and improving system stability. Identified process inefficiencies across key workflows, collaborated with project team to eliminate redundancies and bottlenecks, improving turnaround time by 35%. Facilitated knowledge transfer workshops for 200+ end-users, gathering insights that shaped subsequent system enhancements and increased adoption rates by 35%. Produced adoption and performance and compliance reports for senior stakeholders to support decision-making, mitigate risks and track compliance. Supported planning and execution of release activities by coordinating business validation, documenting release notes and tracking environment stability to ensure successful rollouts across multiple test and production environments.

Business Development Officer

• Job Details:Generated new business through direct engagement, referrals and targeted campaigns consistently achieving 110-130% of monthly sales targets. Promoted investment and wealth solutions, including mutual funds and fixed-income plans, supporting the branch's quarterly investment product goals by 25%. Partnered with credit and risk teams to fast-track high-value applications, improving turnaround time for approved credit facilities by 30%. Developed and maintained high-value client relationships, maintaining consistent satisfaction scores above 90%. Analyzed customer profiles and market trends to develop customized product pitches, increasing client conversion rates and product penetration.