Basic Info

Al Shaymaa El Ghandour

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Support Professional Agent at Convergys

Experience Details

Support Professional Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Convergys (multinational)

Egypt

More than 1000 employees

Business Services - Other

N/A

Apr 2014 to present (2 years 8 months)
Professional Support Agent at Sykes Enterprise

Experience Details

Professional Support Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Sykes Enterprise (multinational)

Egypt

501-1000 employees

Business Services - Other

N/A

Sep 2013 to Mar 2014 (6 months)
Professional Support Agent at Stream Global Services

Experience Details

Professional Support Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Stream Global Services (multinational)

Egypt

More than 1000 employees

Business Services - Other

N/A

Mar 2010 to Aug 2013 (3 years 5 months)
Customer Care (intern) at Etisalat

Experience Details

Customer Care (intern)

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisalat (multinational)

Egypt

N/A

Business Services - Other

N/A

Jul 2009 to Aug 2009 (1 month)

Education

College Diploma in General Diploma in Education

Education Details

College Diploma

General Diploma in Education

Al-Fayoum University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Al-Fayoum University
2015 - 2016
College Diploma in Spanish Philology / English as second Language

Education Details

College Diploma

Spanish Philology / English as second Language

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

General Diploma in Education - Faculty of Education - Fayoum University GPA: Excellent

Ain Shams University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL Salam Experimental Language School

Egypt

2005

A / Excellent / 85 -100%

N/A

EL Salam Experimental Language School
2005

Certifications

ICDL
Jan 2011

Certificate details

ICDL

Jan 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Course in Spanish Language ( Levels 6,7 and 8 )

Aug 2008

Institute of Cervantes

N/A

Training/Course Details

Customer Care, Activation Department

Aug 2009

Etisalat Masr

N/A

Training/Course Details

English Course

Feb 2010

Amideast

N/A

Training/Course Details

Spanish Course ( Levels 3 and 4 )

May 2007

Institute of Cervantes

N/A

Training/Course Details

Soft Skills Course

May 2009

Information Technology Institute

N/A

Training/Course Details

Amadeus Basic Course

Sep 2016

Nazih Training Centre

N/A

Training/Course Details

Initial Passenger Fares & Ticketing Course

Mar 2012

Egypt Air Training Center

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAmadeus Basic CourseArabicBusiness Services - OtherConvergysCourse In Spanish Language ( Levels 6,7 And 8 )Customer CareCustomer Care, Activation DepartmentCustomer ServiceCustomer Support ServiceEnglishEnglish CourseEtisalatFlexibleGeneral Diploma In EducationHard WorkerICDLInitial Passenger Fares & Ticketing CourseMacdonaldMaher Zain And Hamza NamiraMarsah MatrouhMicrosoft WordProfessional Support AgentRadioReadingSocialSoft Skills CourseSpanishSpanish Course ( Levels 3 And 4 )Spanish Philology / English As Second LanguageStream Global ServicesSupportSupport Professional AgentSupportiveSykes EnterpriseTeam PlayerWalking For Long Distances

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Beginner

: High

:

1-3 years

Fields of Expertise

Customer support service

Customer support service

: Advanced

: High

:

5-7 years

Key Skills

Hard worker, Flexible / Adaptive, Social, Team Player, Supportive

Online Presence

alshymaaahmed88@hotmail.com meshmesha.bossy@hotmail.com

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