Comfort Owolabi

Fraud Desk Analyst/Transaction Monitoring Officer

• Job Details:Analyzed transaction data to identify and investigate potential fraud, enhancing risk management processes. Collaborated with product teams to identify growth opportunities and reduce friction in the customer journey. Leveraged customer behavior data to create behavior-based risk profiles, optimizing the fraud detection system. Ensured compliance with PCI-DSS, GDPR, and AML regulations, while contributing to customer trust and satisfaction. Contributed to process improvement by recommending enhancements to fraud detection systems based on emerging fraud patterns.

Customer Support Analyst/Liaison Officer

• Job Details:Led customer service initiatives that increased customer retention by improving issue resolution and satisfaction. Analyzed customer complaints and feedback, identifying patterns to help optimize digital banking services and ability to translate complex data into actionable insights for diverse stakeholders.

Customer Services and Office Manager

• Job Details:Managed customer inquiries and ensured timely resolution, helping to improve the customer experience and satisfaction rates. Conducted performance reviews for junior colleagues and identified areas for process optimization. Leveraged customer feedback to refine logistical operations and enhance service delivery. Enhanced operational efficiency by streamlining communication channels and documentation processes.