Cliffy chacko

Executive MIS

• Job Details:Provided data driven recommendation to improve business performance. Resolving issues and troubleshooting technical problems. Taking ownership of the accuracy and timeliness of report that are published. Be aware with all relevant policies and procedures related to the process. Take all operations processes related to SLA adherence. Ensure SLA performance report are published timely and accurately. Escalate any irregularities in reports in a timely manner. Offer summary reports on the operations / sales team. Be aware of and comply with any client and process updates internal / external for accurate tracking of performance and data. Address any problems and conduct robust root cause analysis on the identified error or grievances with the team leaders / team coach’s / team manager’s that may a bearing on productivity or efficiency. Liaise with other departments both internal and external. Proactively seek and maintain a working knowledge of the most current origination processes and quality review checks necessary to facilitate. Provide dedicated analytical & reporting support, focusing on initiatives that will enable improvements to oversight, controls, efficiency, and client satisfaction.

Associate Sales Consultant

• Job Details:Selling the additional services by recognizing opportunities. Explaining new features and benefits of term insurance. Conducting all functions necessary to close the sale, including making appointments and generating new leads. Answering the inquiries by clarifying desired information, researching, locating, and providing information by recommending the appropriate insurance based on the customers' needs and request. Understanding and explaining the leasing process and requirements to customers. Building rapport and maintaining the customer relationships to gain trust and future business. Cultivating the sustainable relationships with the customers exceeding the customer's expectations by listening and providing accurate information to fulfil their needs upholding and demonstrating the company core values, tenets, and commitments making customized service recommendations and explain how company services will benefit the customer. Quoting and computing the rates accurately. Addressing the customer concerns and objections thoroughly and politely and obtain a customer commitment.