CK
Cinderella Mohamed Khalaf
Reservation Clerk at Jaz Sharm Dreams (ex Hilton)
Damietta, EgyptWork Experience
Jaz Sharm Dreams (ex Hilton)
Jan 2024 - Present -1 yr, 6 months
Egypt
- Job Details:Managing guests bookings and inquiries, ensuring a smooth reservation process. Assisting customers via phone, email, or in-person. Providing information on room availability, rates, and hotel services. Handling reservations, modifications, and cancellations, while maintaining accurate records in the hotel’s booking system.
Jaz Fayrouz Resort (ex Hilton)
Sep 2023 - Sep 2024 -1 yr
Egypt
- Job Details:Welcoming the guests with a warm smile. Creating a positive first impression about the company. Promote the hotel amenities and services. Address any guests complaints and ensure their satisfaction.
XYZ Restaurant and Cafe
Aug 2021 - Jul 2023 -1 yr, 11 months
Egypt
- Job Details:Delivering exemplary service by accurately taking orders and attentively addressing guest needs to ensure satisfaction. Maintaining a clean and organized dining environment while collaborating effectively with team members to enhance overall efficiency and the guest experience.
Skills
- Strong communication and problem-solving skills
- Efficient multitasking with attention to detail
- Ability to Manage Work Under Pressure
- Proficient in Opera Property Management System (PMS)
- Strong knowledge of reservations management and front desk operations
- Expertise in handling guest check-ins, check-outs, and billing processes
- Ability to process booking modifications and cancellations accurately
Languages
Arabic
FluentRussian
BeginnerEnglish
Beginner