Chuks Ogbonnaya

Customer Service Manager

• Job Details:Manage and lead a team of customer service representatives, ensuring they provide high-quality support to customers. Oversee call center operations, ensuring efficient handling of inbound and outbound calls and maintaining service standards. Handle escalated customer complaints and work to resolve them efficiently and effectively, ensuring customer satisfaction. Identify areas for process improvements within the customer service department and implement changes to enhance efficiency and customer experience. Train and mentor customer service representatives, ensuring they have the necessary skills and knowledge to assist customers effectively. Maintain accurate records of customer interactions, issues reported, and solutions provided, and generate reports for management review. Gather and analyze customer feedback to help improve services and customer satisfaction.