Christine Maher

Corporate Admin AssistantFull Time

• Job Details:-Writing required professional letters and sending them to the National Services Projects Organization, and other entities. -Supporting HR department in several tasks including performing data entry and proper filling system. -Supporting HR department in resolving the foreigner employees of GEPD in their residencies issues and answering all their inquiries and providing assistance. -Developing and carrying out an efficient documentation and filing system for both paper and electronic records -Arranging executive travel, hotel, and dining arrangements for Grifols foreigner visitors. -Preparing professional quality presentations and reports required by the Strategic and Planning Officer. -Responsible for activating, delivering the SIM cards to the newly hired employees, and reviewing the invoices before payment, by being Grifols’ authorized person to deal with the telecom company -Responsible for the laptop’s custody, delivering laptops to the newly hired employees, and contacting the concerned IT officer in case an issue arose. -Monitoring office supply levels and reordering when required. -Sending required announcements to GEPD corporate employees on behalf of the CEO, with coordination with the human resources department. -Being GEPD booth coordinator at ‘Africa Health Excon 2022’. -Responsible for the meeting room reservation system, arranging meetings and appointments and providing reminders as needed

Customer Service RepresentativeFull Time

• Job Details:-Welcoming clients and resolving their complaints by being a customer service representative in "Seashell-North Coast" office. -Organizing and archiving “Seashell Customer Excellence” Mailbox. -Preparing daily reports of the emails received by the customer excellence department. -Preparing frequent reports about the pending cases to follow up with the concerned departments. -Sending needed announcements to customers Via Emails. -Preparing reports of escalations for the cases exceeded its SLA to be sent to the high board. -Responsible for Seashell Customer Excellence Mailbox in sense of filing all delivered emails, sending them to the concerned departments, replying to the clients with the feedback. -Making curtesy calls to VIP clients to assure maximum client satisfaction. -Coordinate with all company’s departments to ensure proper customer service is being delivered to the client. -Welcoming clients and resolving their complaints by being a customer service representative in "Seashell-North Coast" office.