Christine George

ReceptionistFull Time

• Job Details:Handling the guest pre arrival stage via email - special requests regarding the room , special arrangement, calling the guest to ensure of their arrival times. Offering more personalized service by assisting the guests with their requests throughout their stay. Giving particular attention to all guests’ special requirements. Handling guest restaurant reservations. Handling E butler service. Working with clients to provide quality service and to ensure clients get the services they need. Managing clients' requests and inquiries, providing client updates, monitoring changes and plan adjustments, and recommending strategic procedures to improve services. Reviewing arrival lists to welcome guests. Attending to special guests (e.g. VIPs) and answering their inquiries. Helping prepare welcome folders with collateral Providing information about amenities, area and venues and promoting services. Anticipating guest needs and building rapport with customers

Assistant reservations managerFull Time

• Job Details:Facilitates all VIP and special requests. Ensures that all special requests are handled in an efficient and timely manner. “birthday celebration or anniversary" Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. Build up a database though the guests profile - their designation.- preferences and their social media profiles. Communicate with the operation team to ensure that everything is set as per every guest requests and preferences. Finalizing any events we have or any group booking regarding the payment and the set menu and update the kitchen accordingly .