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Christine Wagih Wagih

Quality control , Customer Service and Trainer manger at Circle K

Ain Shams, Cairo, Egypt

Work Experience

  • Quality control , Customer Service and Trainer mangerFull Time

    Circle K

    Jan 2019 - Present -6 yrs, 6 months

    Egypt , Cairo

    • Job Details:1- To lead on a culture of continuous improvement by enhancing the capability and confidence. 2- of Circle K teams to deliver on the organization strategy, putting the customer at the heart of all that we do. 3- To lead on the design and delivery of people and organizational development strategies. 4- operational plans, providing information, advice and services as required. 5- to contribute to research, analysis, surveys and ideas in the development of people. 6- A strategy to ensure that OD initiatives are properly integrated and are in line with strategic and business objectives. 7- and to design and deliver OD and change management strategies, processes and interventions. 8- succession planning and coordinate the contributions of individuals and teams to ensure effective implementation. 9 - work to work with executives to design and deliver the performance. 10- Helping to develop and implement customer service policies in an organization. 11- Handling face-to-face enquiries from customers. 12- Finding ways to measure customer satisfaction and improve services. 13- Managing a team of customer service staff supporting in promotional activities and campaigns. 14- Supporting in social media activities. 15- Performs other duties as assigned, including assistance. 16- Experience in an Operations and/or Customer Service position considered an Asset. 17- Providing help to customers using your organization’s products or services. 18- communicating courteously with customers by telephone, email, letter and face-to-face. 19- Dealing with customer complaints or major incidents, such as a security problem or a customer's illness Issuance of refunds or compensation to customers. 20- Keep accurate records of discussions or correspondence with customers. 21- Analyze statistics or other data to determine the level of customer service provided by your organization. 22- Improve customer service procedures, policies, and standards for your organization or department. 23- Write reports that analyze the customer service provided by your organization. 24-Improve customer service procedures, policies, and standards for your organization or department. 25- Participation in recruitment and evaluation of staff. 26- Training staff to provide a high level of customer service. 27- Lead or supervise a team of customer service staff.
  • HSE TrainerFull Time

    Fertilizers Group Orascom Construction Industries

    Feb 2018 - Jan 2019 -11 months

    Egypt , Cairo

    • Job Details:Coordinating with all departments to follow the HSE plan and instructions - Train department managers on Safety rules and procedures - Testing all technician on safety mentality - Making different exams for engineers on OSHA 30 H Course - Inducting all new employees before working in the construction site - Preparing and execution all documentation system
  • Customer Experience &Marketing Research Team LeaderFull Time

    Scib Paints

    Jul 2016 - Jan 2018 -1 yr, 6 months

    Egypt , Cairo

    • Job Details:My responsibilities were to study and analyze the following for my clients: - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers - Manage large amounts of incoming calls - Generate sales leads - Work study NPS customer loyalty - Marketing Research all Products and customer
  • organiztion Project manegar and Marketing Research SupervisorFull Time

    GfK

    Mar 2011 - Jun 2016 -5 yrs, 3 months

    Egypt , Cairo

    • Job Details:My responsibilities were to study and analyze the following for my clients: − To collect the data of the sales and the stocks from the clients monthly − Sales performance monthly & quarterly − Data entry & validate specialist. − Outsourcing projects review specialist − Census organizer . − Census validate & Hyperlinks . − Having a communication to get data from some clients by phone .
  • Education

    • Tourism Guidance in Department guidance tourist

      Future Academy

      Jan 2006 - Jan 2010 - 4 yr

    • High School - Thanaweya Amma

      SANT MARY

      Jan 2010 

    Achievements

    My achievements at my school 1. I was the leader of the classroom 2. Organization of school events 3. Winning the tennis and chess match at a total level of schools 4. Playing music in the school queue 5. President of the Student Union at the University

    Skills

    • Customer Experience
    • Market Research
    • Marketing
    • Technical Analysis
    • Internet
    • Quality Management
    • finel cut program
    • Microsoft Word
    • Sales
    • egypt
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    Languages

    • Arabic

      Fluent
    • English

      Intermediate
    • Dutch

      Beginner

    Training & Certifications

    • Business Writing

      American chamber·2017
    • - Leadership Diploma

      AUC·2016
    • Video Editor Course

      MediaHouse Training Center·2013
    • Diploma of N.L.P (Neuro-linguistic programming)

      Dr. Ibrahim El Feky Foundation for Human Development·2012
    • Diploma of Customer Service

      Dr. Ibrahim El Feky Foundation for Human Development·2012
    • Diploma of leadership

      Dr. Ibrahim El Feky Foundation for Human Development·2012
    • Diploma of Sales and Marketing Course

      Foundation Ibrahim Al - Fiki Human Resources·2012
    • Diploma of Marketing Course

      From the University of Cairo·2010
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