
Christine Wagih Wagih
Quality control , Customer Service and Trainer manger at Circle K
Ain Shams, Cairo, EgyptWork Experience
Quality control , Customer Service and Trainer mangerFull Time
- Job Details:1- To lead on a culture of continuous improvement by enhancing the capability and confidence. 2- of Circle K teams to deliver on the organization strategy, putting the customer at the heart of all that we do. 3- To lead on the design and delivery of people and organizational development strategies. 4- operational plans, providing information, advice and services as required. 5- to contribute to research, analysis, surveys and ideas in the development of people. 6- A strategy to ensure that OD initiatives are properly integrated and are in line with strategic and business objectives. 7- and to design and deliver OD and change management strategies, processes and interventions. 8- succession planning and coordinate the contributions of individuals and teams to ensure effective implementation. 9 - work to work with executives to design and deliver the performance. 10- Helping to develop and implement customer service policies in an organization. 11- Handling face-to-face enquiries from customers. 12- Finding ways to measure customer satisfaction and improve services. 13- Managing a team of customer service staff supporting in promotional activities and campaigns. 14- Supporting in social media activities. 15- Performs other duties as assigned, including assistance. 16- Experience in an Operations and/or Customer Service position considered an Asset. 17- Providing help to customers using your organization’s products or services. 18- communicating courteously with customers by telephone, email, letter and face-to-face. 19- Dealing with customer complaints or major incidents, such as a security problem or a customer's illness Issuance of refunds or compensation to customers. 20- Keep accurate records of discussions or correspondence with customers. 21- Analyze statistics or other data to determine the level of customer service provided by your organization. 22- Improve customer service procedures, policies, and standards for your organization or department. 23- Write reports that analyze the customer service provided by your organization. 24-Improve customer service procedures, policies, and standards for your organization or department. 25- Participation in recruitment and evaluation of staff. 26- Training staff to provide a high level of customer service. 27- Lead or supervise a team of customer service staff.
HSE TrainerFull Time
- Job Details:Coordinating with all departments to follow the HSE plan and instructions - Train department managers on Safety rules and procedures - Testing all technician on safety mentality - Making different exams for engineers on OSHA 30 H Course - Inducting all new employees before working in the construction site - Preparing and execution all documentation system
Customer Experience &Marketing Research Team LeaderFull Time
- Job Details:My responsibilities were to study and analyze the following for my clients: - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers - Manage large amounts of incoming calls - Generate sales leads - Work study NPS customer loyalty - Marketing Research all Products and customer
organiztion Project manegar and Marketing Research SupervisorFull Time
- Job Details:My responsibilities were to study and analyze the following for my clients: − To collect the data of the sales and the stocks from the clients monthly − Sales performance monthly & quarterly − Data entry & validate specialist. − Outsourcing projects review specialist − Census organizer . − Census validate & Hyperlinks . − Having a communication to get data from some clients by phone .
Education
Tourism Guidance in Department guidance tourist
Future AcademyJan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
SANT MARYJan 2010
Achievements
My achievements at my school 1. I was the leader of the classroom 2. Organization of school events 3. Winning the tennis and chess match at a total level of schools 4. Playing music in the school queue 5. President of the Student Union at the University
Skills
- Customer Experience
- Market Research
- Marketing
- Technical Analysis
- Internet
- Quality Management
- finel cut program
- Microsoft Word
- Sales
- egypt
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Languages
Arabic
FluentEnglish
IntermediateDutch
Beginner
Training & Certifications
Business Writing
American chamber·2017- Leadership Diploma
AUC·2016Video Editor Course
MediaHouse Training Center·2013Diploma of N.L.P (Neuro-linguistic programming)
Dr. Ibrahim El Feky Foundation for Human Development·2012Diploma of Customer Service
Dr. Ibrahim El Feky Foundation for Human Development·2012Diploma of leadership
Dr. Ibrahim El Feky Foundation for Human Development·2012Diploma of Sales and Marketing Course
Foundation Ibrahim Al - Fiki Human Resources·2012Diploma of Marketing Course
From the University of Cairo·2010